IT Desktop and Network Support Dispatch Austria

Brilliant Computers; Wien; Vor Ort; EUR 28.000 - 38.000; Vollzeit

Zusammenfassung

Brilliant Computers in Austria is seeking an IT Desktop and Network Support Dispatcher to install and troubleshoot desktops, printers, laptops and related peripherals, and to support Windows and Mac OS environments.

You will work on LAN/WAN concepts, VPN, DNS/DHCP, RDP, and provide hands-on on-site and remote support with strong communication and bilingual skills (English and local language).

Qualifikationen

• Excellent written and oral communications with clients and management.

Aufgaben

• Provide desktop and peripheral hardware troubleshooting and repair.
• 1
• Administer Windows OS and Mac OS for end users.
• 3
• Support TCP/IP networking, DNS, DHCP, VPN, and RDP.
• 4
• Perform smart hands at sites and via Remote Team.
• 5

Kenntnisse

Desk side support

Windows OS admin

Mac OS admin

Networking knowledge

Troubleshooting

English & Local B2

Tools

Team Viewer

Putty

Remote connection software

Active Directory

SCCM

MS Teams

Jobbeschreibung

IT Desktop and Network Support Dispatch Austria

Installing technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to:
• monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi- port data termination panels all under ‘Smart Hands’ capa bility.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling.

• Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
  
• Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.
  

Requirements

Excellent written and oral communications skills with clients and management as well as people skills.

• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency
• Bilingual (English & Local B2)

Items

• Console cable for CISCO and Silver Peak
• Full Internet ready mobile
• Noise Cancellation head sets
• Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop
• RJ45 port on Laptop

Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage