Hotel Tech Consultant: AI-Driven Support & Optimization

Aspire Software group; Wien; Hybrid; EUR 42,000 - 66,000; Full time

Job summary

Seekda, a Vienna-based hotel technology company, seeks a Hotel Technology Consultant to be the primary contact for hotel customers using the Seekda platform. You will provide prompt, competent support and help customers run their operations smoothly and efficiently.

You translate feedback into actionable input for internal teams and help improve customer retention. Based in Vienna, you will collaborate with Commercial, Product and Development teams, contribute to onboarding, trainings, and

Qualifications

• Completed vocational training or a university degree in IT or hospitality, and experience in the hotel industry.
• Strong understanding of hotel distribution and booking channels (IBE, OTA, conversion, BAR rates).
• Good communication and ability to explain technical matters clearly.
• German and English fluency; additional languages are a plus.
• Genuine curiosity about AI tools and first hands-on experience (e.g. Claude, Cursor, GitHub Copilot).
• Independent, ownership mindset with teamwork and knowledge sharing.

Responsibilities

• Support and advise our hotel customers and partners by email and phone, from simple questions to in-depth troubleshooting, in a solution-oriented, friendly and competent way, and keep them informed until their issues are reliably resolved.
• Analyse and resolve issues with bookings, rates, availability and OTA/PMS connections, analyse usage patterns, and proactively advise hotels on how to get the most out of Seekda, from booking engine to channel setup.
• Help new customers get started through structured onboardings, user trainings and webinars, identify risks early and actively contribute to customer retention.
• Support the integration of our booking engine (IBE) and widgets on hotel websites and act as a contact point for technology partners and agencies.
• Turn customer feedback, bugs and feature requests into clear input for Product and Development, follow up until they are resolved, and work closely with other departments.
• Maintain our ticketing system and knowledge base, and use AI tools to automate repetitive workflows and improve how the team works.

Skills

Technical aptitude

Analytical thinking

Customer focus

German & English proficiency

Education

IT or Hospitality degree

Tools

APIs

Web technologies

PMS systems

Job description

Seekda, a Vienna-based hotel technology company, seeks a Hotel Technology Consultant to be the primary contact for hotel customers using the Seekda platform. You will provide prompt, competent support and help customers run their operations smoothly and efficiently.

You translate feedback into actionable input for internal teams and help improve customer retention. Based in Vienna, you will collaborate with Commercial, Product and Development teams, contribute to onboarding, trainings, and