Head of Digital Customer Experience & Platforms

KTM Innovation; Österreich; Hybrid; EUR 82,000 - 120,000; Full time

Benefits offered by this job

Bike Leasing

Homeoffice

Free Coffee

Welcome on board

Job summary

KTM AG in Austria is seeking Head of Digital Customer Solutions to shape digital interfaces with customers, retailers, and partners worldwide. You will lead platforms and digital solutions that support the customer journey—from first contact to loyalty—bridging business, technology, and customer experience.

You will drive the platform strategy, collaborate with Sales, Marketing, After-Sales and international markets, and establish governance for scalable, data-driven customer experiences.

Qualifications

• Bachelor’s or master’s degree in Business Informatics, Computer Science, Business Administration, or comparable qualification.
• Practical experience building and operating digital platforms and e-commerce in international environments.
• Experience leading teams and organizations with a focus on customer-centric digital solutions.

Responsibilities

• Strategic development of digital customer, retailer, and partner platforms across their lifecycle.
• Lead and grow high-performing teams with long-term development in mind.
• Foster accountability, collaboration, and customer focus; nurture talent and future leaders.
• Shape the digital customer journey from first contact through purchase, usage, service and loyalty.
• Develop an integrated platform strategy for customers, retailers, and partners with consistent digital experiences.

Skills

Digital leadership

Team building

Strategic planning

Platform thinking

Product management

German and English

Education

Bachelor/Master degree

Tools

Digital platforms

Job description

KTM AG in Austria is seeking Head of Digital Customer Solutions to shape digital interfaces with customers, retailers, and partners worldwide. You will lead platforms and digital solutions that support the customer journey—from first contact to loyalty—bridging business, technology, and customer experience.

You will drive the platform strategy, collaborate with Sales, Marketing, After-Sales and international markets, and establish governance for scalable, data-driven customer experiences.