Head of Cabin (f/m/x)

Avcon Jet; Wien; On-site; EUR 39,000 - 46,000; Full time

Benefits offered by this job

Vienna public transport ticket

Bike program

Job summary

Avcon Jet in Vienna, Austria, seeks a Head of Cabin to lead our global cabin crew, ensure service excellence and safety, and partner with operations, sales and care teams. This senior role requires a minimum of five years as a flight attendant, including two years in corporate aviation and leadership experience.

Fluency in English is essential; additional languages are a plus. You must be flexible to travel and willing to fly 4–5 times per month.

Qualifications

• Minimum 5 years as a flight attendant.
• 2+ years in corporate aviation.
• 2+ years in a senior or leadership role.

Responsibilities

• Oversee cabin crew across global Avcon Jet operations.
• Ensure top-tier in-flight service and passenger care.
• Maintain aviation safety standards and training programs.
• Develop and implement cabin crew training initiatives.
• Collaborate with operations, care and account teams; report to NPFO.
• May fly 4–5 times per month to stay connected with frontline.

Skills

Leadership

Crew management

Safety compliance

Customer service

English fluency

Travel flexibility

Office/Excel

Tools

Office/Excel

Job description

Lead Excellence in Business Aviation - Head of Cabin (f/m/x) with Avcon Jet in Vienna.

Avcon Jet, a dynamic international business aviation company, is seeking an ambitious and experienced Head of Cabin to join our team in Vienna, Austria. This is a leadership role for a seasoned aviation professional who is ready to take their career to the next level and shape the future of our cabin services. At Avcon Jet, we firmly believe that our people are the driving force behind our success. It's their passion and dedication that enables us to deliver outstanding service to our clients. That's why we're actively seeking like-minded individuals who share the same aviation dream - people who understand that true excellence in private aviation comes from attention to detail, discretion, and an unwavering commitment to service.

Your Tasks:

• Leadership & Crew Management: Oversee and manage the cabin crew across all Avcon Jet operations globally. Set up and manage your pool of CFA/ISP worldwide for permanent positions as well as freelance assignments. Oversee cabin crew scheduling and ensure optimal staffing levels for all flights.
• Service Excellence: Ensure the highest standards of in-flight service and passenger care, from phasing in/setting up an aircraft to daily operations. Act as the primary point of contact for cabin crew issues and client feedback related to in-flight service.
• Safety Compliance: Ensure compliance with all aviation safety standards and procedures. Manage cabin safety training programs to maintain the highest levels of safety.
• Training & Development: Develop and implement training programs to maintain and improve the skills of the cabin crew.
• Collaboration & Reporting: Report to the Nominated Person Flight Operations of the group's AOCs. Work closely with other departments, such as Key Account Management and Customer Care, to ensure seamless service delivery.
• Flying Duties: You may also be required to fly 4 to 5 times per month - staying connected to the frontline.

Your Profile:

• Experience: Minimum 5 years of experience as a flight attendant, including: 2 years in corporate aviation - you understand the nuances of the industry. Minimum 2 years in a senior or leadership role - you have proven leadership capabilities.
• Leadership Skills: Proven ability to lead and inspire a team, with excellent communication and problem-solving skills.
• Customer Service Orientation: Strong focus on providing exceptional customer service in a high-pressure, high-confidentiality environment.
• Aviation Safety Knowledge: In-depth knowledge of aviation safety regulations and procedures.
• Languages: Fluent in English - essential for global operations. Additional languages are an advantage.
• Flexibility: Willingness to travel and adapt to changing schedules and locations (office/airports/training centre).
• Professionalism: A high level of personal grooming, presentation, and conduct is essential.
• Administration: Hands-on mentality and efficiency in using Office/Excel. Organizing yourself and your team is a matter of course for you.
• Additional Assets: Experience in cabin crew training and/or administration is a plus. You hold a driving licence. Unlimited permit to live and work in Austria- place of work is Vienna.

What We Offer You.

• Vienna job ticket for public transportation.
• Job bike program - we support your sustainable mobility.
• Competitive compensation - the statutory minimum monthly salary for a full-time position is €3,800 gross per month, with overpayment based on qualifications and experience possible.