Global D2C eCommerce Platform Manager

Lindt & Sprüngli; Lavamünd; Hybrid; EUR 127.000 - 190.000; Vollzeit

Zusammenfassung

Lindt & Sprüngli is seeking a Global D2C eCommerce Platform Manager to own the Magento 2/Adobe Commerce platform across 21+ markets, ensuring alignment with business requirements and market needs. You will lead feature delivery, backlog prioritization, and release management with agency partners, while guaranteeing 24/7 operations and driving performance improvements.

Candidates should have 5+ years in eCommerce operations or product management, hands-on Magento2/Jira/GA experience, and

Qualifikationen

• Bachelor’s degree in a relevant discipline; master’s preferred.
• Minimum 5 years in eCommerce operations or product management.
• Hands-on with Magento2/Adobe Commerce.
• Experience with Jira/Atlassian tools and Google Analytics.

Aufgaben

• Own and manage the global Adobe Commerce platform across 21+ markets.
• Lead delivery of new features and improvements; backlog prioritization and release management.
• Ensure 24/7 operations with incident management and issue resolution.
• Drive platform performance and optimization incl. Core Web Vitals.
• Contribute to the D2C eCommerce strategy and roadmap with cross-functional teams.
• Provide commercial guidance for best-in-class execution.
• Monitor platform performance and provide insights to markets.
• Support in preparation and presentations at global events.

Kenntnisse

Project management

Analytical thinking

Stakeholder influence

Entrepreneurial spirit

Communication

Ausbildung

Bachelor’s degree in relevant discipline

Master’s degree preferred

Tools

Magento 2 / Adobe Commerce

Jira / Atlassian tools

Google Analytics

Jobbeschreibung

## Global D2C eCommerce Platform ManagerApply: Kilchberg, Switzerland: Full time: Posted Today: JR103111Are you ready to join Lindt & Sprüngli’s Global Direct-to-Consumer team that leads both our physical and online stores? In this exciting role, you will drive the development of our 21+ eCommerce sites (Adobe Commerce) and support markets with delivering profitable sales and best-in-class customer experience. The role will report into the Senior Manager Global D2C eCommerce. **Your main responsibilities will include:*** Own and manage the global Adobe Commerce (Magento 2) platform across 21+ markets, ensuring alignment with business and market requirements.* Lead the delivery of new features and continuous improvements for our eCommerce platform in close collaboration with agency partners, including backlog prioritization, release management, and issue triage.* Ensure stable 24/7 operations of our eCommerce platform in collaboration with our agency and markets, including incident management and issue resolution.* Drive platform performance and technical optimization initiatives, including Core Web Vitals and other infrastructure improvements.* Contribute to the development of the global D2C eCommerce strategy and roadmap in close collaboration with Retail, IT, Marketing, and local markets.* Develop commercial guidance for best-in-class execution and use of platform for markets to meet our business objectives.* Monitor and analyze platform performance, providing actionable insights and support to local markets.* Support in preparation and presentation at global events and meetings to markets and top management.**Education, Qualification & Experience:**This challenging position requires a highly committed talent with excellent communication and interpersonal skills, living and breathing our L&S values. You are passionate about eCommerce technology and enjoy working at the intersection of business and IT.You hold a bachelor’s degree in a relevant discipline (master’s degree preferred). You bring at least 5 years’ experience in eCommerce Operations Management and/or Product Management, including hands-on experience with Magento2/Adobe Commerce (or a comparable eCommerce platform), Jira/Atlassian tools, and Google Analytics.You have strong project management, analytical and influencing skills. You show entrepreneurial spirit, result oriented behavior and a high level of business understanding. You demonstrate strong ownership and are highly adaptable to fast-paced working environment. Excellent command of the English language is a must.