Global D2C eCommerce Platform Manager

Lindt; Lavamünd; Hybrid; EUR 75.000 - 110.000; Vollzeit

Zusammenfassung

Lindt is seeking a seasoned eCommerce Operations Manager to lead our global Adobe Commerce platform across 21+ markets from our D2C team. You’ll drive feature delivery, backlog prioritization, and close collaboration with agencies, IT, Marketing, and markets.

You will ensure 24/7 platform stability, push performance improvements, and contribute to the global D2C strategy and roadmap with a strong focus on English communication and business outcomes.

Qualifikationen

• Bachelor's degree in a relevant discipline; Master's preferred.
• At least 5 years in eCommerce operations or product management.
• Hands-on with Magento2/Adobe Commerce and Jira/Atlassian tools.
• Strong analytics, project management, and business understanding.
• Excellent English communication skills.

Aufgaben

• Own and manage the global Adobe Commerce platform across 21+ markets.
• Lead delivery of new features, backlog prioritization, and releases.
• Ensure 24/7 operations with incident management and optimization.
• Drive platform performance and Core Web Vitals improvements.
• Develop global D2C eCommerce strategy and roadmap with cross-functional teams.
• Provide commercial guidance for market execution and KPI focus.

Kenntnisse

eCommerce operations

Product management

Project management

Analytical skills

Ownership

English language

Ausbildung

Bachelor's degree

Master's degree preferred

Tools

Magento2/Adobe Commerce

Jira/Atlassian tools

Google Analytics

Jobbeschreibung

Are you ready to join Lindt & Sprüngli’s Global Direct-to-Consumer team that leads both our physical and online stores? In this exciting role, you will drive the development of our 21+ eCommerce sites (Adobe Commerce) and support markets with delivering profitable sales and best-in-class customer experience. The role will report into the Senior Manager Global D2C eCommerce. **Your main responsibilities will include:*** Own and manage the global Adobe Commerce (Magento 2) platform across 21+ markets, ensuring alignment with business and market requirements.* Lead the delivery of new features and continuous improvements for our eCommerce platform in close collaboration with agency partners, including backlog prioritization, release management, and issue triage.* Ensure stable 24/7 operations of our eCommerce platform in collaboration with our agency and markets, including incident management and issue resolution.* Drive platform performance and technical optimization initiatives, including Core Web Vitals and other infrastructure improvements.* Contribute to the development of the global D2C eCommerce strategy and roadmap in close collaboration with Retail, IT, Marketing, and local markets.* Develop commercial guidance for best-in-class execution and use of platform for markets to meet our business objectives.* Monitor and analyze platform performance, providing actionable insights and support to local markets.* Support in preparation and presentation at global events and meetings to markets and top management.**Education, Qualification & Experience:**This challenging position requires a highly committed talent with excellent communication and interpersonal skills, living and breathing our L&S values. You are passionate about eCommerce technology and enjoy working at the intersection of business and IT.You hold a bachelor’s degree in a relevant discipline (master’s degree preferred). You bring at least 5 years’ experience in eCommerce Operations Management and/or Product Management, including hands-on experience with Magento2/Adobe Commerce (or a comparable eCommerce platform), Jira/Atlassian tools, and Google Analytics.You have strong project management, analytical and influencing skills. You show entrepreneurial spirit, result oriented behavior and a high level of business understanding. You demonstrate strong ownership and are highly adaptable to fast-paced working environment. Excellent command of the English language is a must.