German-Speaking Tech & After-Sales Support — Athens

WW Talents; Wien; Vor Ort; EUR 14.000 - 18.000; Vollzeit

Benefits dieser Stelle

Productivity bonus

Transportation bonus

Relocation package

Zusammenfassung

WW Talents seeks a German-speaking Customer Service & Technical Support Agent in a full-time, on-site role in Athens, Greece. You will handle after-sales support, troubleshooting, and inquiries via phone, email, and chat, assisting customers and contributing to a smooth customer journey.

The role requires German (C1) and English (B2-C1), strong problem-solving, and Salesforce experience. On-site العمل with relocation package and a monthly bonus structure awaits the right candidate.

Qualifikationen

• Fluent or native-level German with C1 proficiency
• English proficiency at B2-C1 level for training and internal communication
• Previous experience in customer service, customer support, technical support, helpdesk, call center, or contact center is preferred but not essential
• Excellent communication and problem-solving skills
• Typing speed of at least 25 words per minute
• Ability to confidently use customer support and CRM tools such as Salesforce
• Customer-oriented, professional, and solution-driven mindset
• Comfortable working in an international and dynamic environment

Aufgaben

• Provide German-speaking customer service and after-sales support via phone, email, and chat
• Troubleshoot product functionality and technical issues related to household appliances
• Handle customer inquiries regarding deliveries, refunds, and product-related concerns
• Accurately document customer interactions and manage cases using Salesforce
• Provide professional and solution-oriented support throughout the customer journey
• Assist English-speaking customers from the UK and Ireland when required
• Contribute to additional customer support channels and projects during low seasons
• Work with innovative and AI-powered applications when required
• Maintain high levels of customer satisfaction and service quality

Kenntnisse

German (C1)

English (B2-C1)

Salesforce

Customer service

Communication

Typing 25 wpm

Tools

Salesforce

Jobbeschreibung

WW Talents seeks a German-speaking Customer Service & Technical Support Agent in a full-time, on-site role in Athens, Greece. You will handle after-sales support, troubleshooting, and inquiries via phone, email, and chat, assisting customers and contributing to a smooth customer journey.

The role requires German (C1) and English (B2-C1), strong problem-solving, and Salesforce experience. On-site العمل with relocation package and a monthly bonus structure awaits the right candidate.