German-Speaking Customer & Tech Support Pro (Athens)

WW Talents; Wiener Neustadt; Vor Ort; EUR 20.000 - 23.000; Vollzeit

Benefits dieser Stelle

Relocation package

Monthly bonus

On-site in Athens

Zusammenfassung

WW Talents is seeking a German-speaking Customer Service & Technical Support Agent to join on-site in Athens, Greece. You will handle after-sales support, troubleshoot, and assist customers via phone, email, and chat.

You will document interactions in Salesforce, support English-speaking customers when needed, and contribute to other channels as demand varies. This role offers a €1,400 gross monthly salary, a 14-month pay, and relocation support.

Qualifikationen

• German language proficiency at C1 or higher.
• English at B2-C1 for training and internal communication.
• Typing speed of at least 25 words per minute.
• Experience with CRM tools such as Salesforce is a plus.

Aufgaben

• Provide German-speaking customer service and after-sales support via phone, email, and chat
• Troubleshoot product functionality and technical issues related to household appliances
• Handle customer inquiries regarding deliveries, refunds, and product-related concerns
• Document customer interactions and manage cases using Salesforce
• Provide professional and solution-oriented support throughout the customer journey
• Assist English-speaking customers from the UK and Ireland when required
• Contribute to additional customer support channels and projects during low seasons
• Work with innovative and AI-powered applications when required
• Maintain high levels of customer satisfaction and service quality

Kenntnisse

German fluency

English (B2-C1)

Typing 25 wpm

Salesforce

CRM tools

Communication

Problem solving

Tools

Salesforce

Jobbeschreibung

WW Talents is seeking a German-speaking Customer Service & Technical Support Agent to join on-site in Athens, Greece. You will handle after-sales support, troubleshoot, and assist customers via phone, email, and chat.

You will document interactions in Salesforce, support English-speaking customers when needed, and contribute to other channels as demand varies. This role offers a €1,400 gross monthly salary, a 14-month pay, and relocation support.