German-Speaking CX Specialist – Sofia (Relocation Included)

Mercier Consultancy Group; Österreich; Vor Ort; EUR 33.000 - 47.000; Vollzeit

Benefits dieser Stelle

Fully Paid Relocation Package (flight,

Zusammenfassung

Mercier Consultancy Group is seeking a German-speaking CX Specialist to provide high-quality support to German-speaking clients from Sofia, Bulgaria. The role requires on-site work and a strong focus on delivering premium customer experiences.

You will engage with international teams and ensure detailed documentation in the CRM. The position includes a fully paid relocation package, training programs, health insurance, and a performance-based bonus structure.

Qualifikationen

• Native or fluent German (spoken and written) is mandatory.
• EU passport holder required for relocation to Sofia.
• Willingness to relocate to Sofia for an on-site position in Bulgaria.

Aufgaben

• Provide high-quality technical and account support via phone, email, and live chat.
• Understand product features to resolve inquiries and ensure satisfaction.
• Escalate complex issues to internal departments as needed.
• Document interactions in the CRM to track the customer journey.
• Contribute to process improvements within the German-speaking team in Sofia.
• Act as a brand ambassador ensuring premium service standards.
• Collaborate with international colleagues to share best practices.

Kenntnisse

German fluency

Customer support

CRM software

Communication skills

Digital literacy

Relocation ready

Tools

CRM systems

Helpdesk tools

Jobbeschreibung

Mercier Consultancy Group is seeking a German-speaking CX Specialist to provide high-quality support to German-speaking clients from Sofia, Bulgaria. The role requires on-site work and a strong focus on delivering premium customer experiences.

You will engage with international teams and ensure detailed documentation in the CRM. The position includes a fully paid relocation package, training programs, health insurance, and a performance-based bonus structure.