German-Speaking CX Research Specialist

Igameers; Wien; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Corporate Benefits

Team events

Career development

International group

Job summary

Tipico is seeking a Research Specialist Customer Experience (German speaking) to uncover insights shaping product decisions and business strategies. You will design, execute, and analyze qualitative and quantitative research to understand customer behaviors and pain points, translating data into actionable recommendations.

You will work with CX, Product, Data, and Marketing to connect findings with operational data, building a holistic view of the customer journey and driving KPI improvements.

Qualifications

• 2+ years in customer research or UX insights.
• German language required; English proficiency
• Strong ability to synthesize data into actionable insights

Responsibilities

• Design and conduct qualitative and quantitative customer experience research across methods.
• Voice of the customer in strategic decisions.
• Analyze feedback and data to identify drivers of satisfaction and engagement.
• Link research findings with product, CX and data teams.
• Develop and present data-driven reports and dashboards.
• Collaborate with third-party agencies when needed.
• Maintain analytical models connecting sentiment with behavior.
• Partner with teams to prioritize improvements based on impact.

Skills

Research expertise

Technical skills

2+ years experience

Education in marketing/research

German language

Storytelling

Collaboration

Analytical modelling

Education

University degree in Marketing Research, Data Analytics, Psychology, Business

Tools

Qualtrics

Useberry

FullStory

Excel

Power BI

Domo

SQL

Job description

Tipico is seeking a Research Specialist Customer Experience (German speaking) to uncover insights shaping product decisions and business strategies. You will design, execute, and analyze qualitative and quantitative research to understand customer behaviors and pain points, translating data into actionable recommendations.

You will work with CX, Product, Data, and Marketing to connect findings with operational data, building a holistic view of the customer journey and driving KPI improvements.