Senior CX/CIM Implementation Architect (Hybrid)

Tieto

Graz

Hybrid

EUR 40,000 - 48,000

Full time

3 days ago

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Benefits offered by this job

Laptop and smartphone for private use

Health programs

Food vouchers

Excellent public-transport connections

Klimaticket contribution

Fresh fruit and local benefits

Job summary

Tieto is seeking a Senior CX/CIM Implementation Consultant to join our Customer Experience & Interaction Management practice. You will work closely with customers, Solution Architects and Delivery teams to translate complex requirements into practical configurations and go-live-ready solutions.

The role emphasizes hands-on implementation across installation, testing, and documentation, with opportunities to work across German and English in an international environment and with flexible hybrid

Qualifications

5 years of hands-on implementation experience with CX/CIM or contact center solutions.
2–3 years of practical implementation experience with Novomind.
Experience across installation, configuration, customization, rollout and support of enterprise software.
Familiarity with omnichannel processes and channels (chat, email, messaging, voice).
Proficiency with scripting languages, REST APIs and databases.

Responsibilities

Turn complex requirements into practical CX/CIM solution designs and platform configurations.
Lead customer workshops and drive go-live readiness with delivery teams.
Plan and execute functional and integration testing, addressing issues as they arise.
Create clear technical documentation and train key users and operators.
Collaborate with customers, developers and service teams as a trusted implementation partner beyond go-live.
Ensure high-quality, reliable configurations and integrations through end-to-end oversight.