German-Speaking Customer Success Manager (f/m/d)

Meister; Wien; Hybrid; EUR 26.000 - 31.000; Vollzeit

Benefits dieser Stelle

Employee stock ownership program

Public transport card (Vienna)

Wellness subsidies

Extra vacation day on birthday

Annual company retreat

Learning budget

Zusammenfassung

Meister is seeking a Customer Success Manager to own the end-to-end customer journey across the DACH region. You will build long-term relationships, ensure onboarding success, and drive renewals from Vienna or remote European locations.

You bring 2+ years in B2B SaaS, strong German and English, and a strategic, data-driven mindset. The role offers a flexible hybrid setup, a personal learning budget, and stock ownership opportunities.

Qualifikationen

• 2+ years of customer success experience in B2B SaaS.
• Strong knowledge of customer lifecycle and CS best practices.
• Excellent written and spoken German and English (C2 level).
• Proactive, strategic thinker with a builder mindset.
• Analytical and data-driven, comfortable with health metrics and KPIs.
• Hands-on with AI tools and digitization initiatives to improve workflows.
• Project management experience for cross-functional collaboration.
• Familiarity with Agile/Scrum frameworks.

Aufgaben

• Own the customer journey from onboarding to renewal for a DACH portfolio.
• Collaborate with cross-functional teams to meet deadlines and quality standards.
• Develop and execute customer success strategies aligned with Meister's goals.
• Monitor customer health metrics and drive improvements to retention.

Kenntnisse

German (C2)

English (C2)

Customer success

Strategic thinking

Analytical skills

AI & Innovation mindset

Project management

Agile mindset

Jobbeschreibung

Customers. Their success is your success. Your success is our success. As a Customer Success Manager at Meister, you'll engage with a portfolio of customers across the DACH region to build meaningful, long-term relationships and manage the entire customer journey, from onboarding to renewal.

Think you've got what it takes? Then we'd love to hear from you.

Meister and You

• 20 years, still building. Two award-winning products, millions of users, and a business that has been independent and profitable-minded since 2006.
• European by design. EU-hosted infrastructure and GDPR compliance as a competitive advantage rather than an obligation.
• Real ownership. Small teams, short paths to decisions, direct access to founders.
• Choose where. Join us at our central Vienna hub with your own office schedule, or work remotely from selected European locations.
• Built on autonomy. Set your own schedule with flexitime, work from inspiring places using our workation policy, and pick the hardware you prefer.
• Feel valued. Salaries at Meister fit your skills and experience. You'll share in our success with an employee stock ownership program additional to your pay.
• Grow with Us. Growth at Meister is built on real opportunities rather than fixed timelines. Through regular performance snapshots, continuous feedback, and a dedicated personal learning budget, we make sure you have the tools to expand your role and take on new challenges.
• Get there. We cover the cost of a yearly public transport card for our Vienna-based team, supporting a stress-free and sustainable commute.
• Stay healthy. Subsidized indoor, outdoor and wellness activities.
• Relax. Extra vacation day on your birthday, plus December 24 and 31. On top of that, your annual vacation entitlement increases the longer you stay at Meister
• Celebrate. Regular events, including an annual company retreat and frequent team activities.

What Makes You Special

• 2+ years' experience. You've built a solid foundation in customer success within B2B SaaS and are eager to keep growing.
• Industry knowledge. You've built up practical experience overseeing the customer lifecycle and understand key customer success best practices, giving you a strong foundation to support both customers and colleagues.
• Excellent communicator: You possess excellent written and spoken German alongside C2-level English, comfortably engaging and inspiring our customers in either language
• Strategic thinking. You're eager to contribute to customer success strategies tailored to Meister's goals and circumstances, with a proactive, builder-oriented mindset that helps drive continuous improvement.
• Analytical skills. You're comfortable analyzing customer health metrics and KPIs to identify areas for improvement, using data-driven insights to support customer satisfaction and retention.
• AI & Innovation mindset. You bring hands-on experience experimenting with AI tools and digitization initiatives, paired with a genuine curiosity to test new technologies that optimize customer workflows and elevate team productivity.
• Project management. You bring practical project management experience, helping to structure customer success plans and collaborate with cross-functional teams to hit deadlines and quality standards.
• Agile Mindset. You are familiar with Scrum or other agile frameworks, and share a flexible, collaborative attitude toward managing projects.

The minimum salary according to the Austrian Collective Agreement (IT-KV, AT / Einstiegsstufe) is €2,547.00 gross per month based on full-time employment (38.5 hours/week). However, we offer competitive, market-rate compensation well above this baseline, with an actual salary designed to reflect your specific skills and experience.