German Speaking - Customer Service in Malta - Fully Paid Relocation

Next Job Abroad; Österreich; Hybrid; EUR 21,600 - 26,400; Full time

Benefits offered by this job

Fully paid relocation

Career growth opportunities

Health care benefits

Competitive performance bonuses

Hybrid working setup

Job summary

Next Job Abroad is seeking a German Speaking Customer Service Representative to join our team in Malta. You will provide high-quality support to German-speaking clients and assist with gaming inquiries.

This role offers fully paid relocation, competitive bonuses, and the opportunity to thrive in an international environment. Successful candidates will enjoy a beautiful life in Malta along with excellent career growth opportunities.

Qualifications

• Fluency in German and proficiency in English; knowledge of additional languages is a plus.
• Experience in customer service, especially in the iGaming industry.
• Excellent verbal and written communication skills.

Responsibilities

• Provide high-quality customer support in German through live chat, email, and phone.
• Assist customers with questions regarding their gaming accounts, promotions, and technical issues.
• Resolve customer inquiries swiftly while ensuring high satisfaction levels.

Skills

Fluency in German

Proficiency in English

Problem-solving skills

Communication skills

Multitasking

Job description

Next Job Abroad is thrilled to present an exciting opportunity for a German Speaking Customer Service Representative to join our dynamic team in the beautiful country of Malta. If you have a passion for delivering exceptional customer support and thrive in a fast-paced environment, this role could be the perfect fit for you. As a key member of our customer service team, you will assist German-speaking clients with their inquiries and ensure they have a fantastic experience while engaging with our iGaming services.

We offer fully paid relocation so you can embark on this exciting journey and immerse yourself in Malta's rich culture and history.

Responsibilities

• Provide high-quality customer support in German through live chat, email, and phone
• Assist customers with questions regarding their gaming accounts, promotions, and technical issues
• Resolve customer inquiries and issues swiftly while ensuring high satisfaction levels
• Maintain accurate records of customer interactions in our CRM system
• Collaborate with team members to enhance the overall customer experience
• Stay up-to-date with our products and best practices in customer service

Requirements

• Fluency in German and proficiency in English; knowledge of additional languages is a plus
• Experience in customer service, especially in the iGaming industry or a related field
• Excellent verbal and written communication skills
• Strong problem-solving skills with a focus on customer satisfaction
• The ability to multitask and work effectively in a fast-paced environment
• Familiarity with customer service tools and CRM systems is advantageous
• Willingness to relocate to Malta and embrace a new adventure

Benefits

• Career growth opportunities in a renowned company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Hybrid working setup
• Yearly salary €24.000 excluding bonuses.
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (Flight & all inclusive Hotel stay)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!