German-Speaking Customer Expert Consultant Hybrid – Sofia, Bulgaria

Velenosi&Meredith; Wien; Remote; EUR 18,000 - 29,000; Full time

Benefits offered by this job

Flexible hours

Remote work

Relocation support

Airbnb accommodation

Flight reimbursement

Paid annual leave

Job summary

Velenosi&Meredith is seeking a German-Speaking Customer Expert Consultant to join our hybrid team in Sofia, Bulgaria, with relocation support. You will handle billing, technical support, and sales inquiries, provide proactive service, and help customers resolve issues.

The role requires fluent German (C1/C2), strong communication, and a flexible schedule between 09:00 and 21:00, Monday to Saturday. Remote work within Bulgaria is available, with relocation perks including Airbnb and flight

Qualifications

• Professional fluency in German (C1/C2).
• No prior experience required; entry-level ok.
• Strong communication and proactive problem solving.
• Customer-focused mindset with flexible schedule.

Responsibilities

• Provide German-speaking customer care for billing and technical issues.
• Handle billing questions and process transactions.
• Identify sales opportunities and upsell relevant upgrades.
• Analyze complex issues and escalate to appropriate teams.

Skills

German language

Communication

Problem solving

Customer orientation

Job description

German-Speaking Customer Expert Consultant Hybrid – Sofia, Bulgaria (Relocation Support)

Role Overview

Are you a fluent German speaker looking for a stable career with high earning potential? We are seeking German-Speaking Billing Service & Technical Support / Sales Agents to join our international team in Sofia, Bulgaria. In this role, you will handle customer inquiries, resolve billing and technical issues, and identify sales opportunities. This position requires no prior experience, offers a fully remote work option within Bulgaria, and features an unlimited sales bonus structure where top performers earn over €1,000 extra per month.

Requirements

• Language: Professional fluency in German (C1 or C2 level).
• Experience: No previous experience required—fully suitable for entry-level candidates and students.
• Skills: Strong communication, proactive problem-solving, and a customer-oriented mindset.
• Flexibility: Ability to work shifts scheduled between Monday and Saturday, from 09:00 to 21:00.

Compensation & Salary Conditions

• Base Salary: €1,636.14 gross/month.
• Billing Skills Bonus: +€102.25 gross/month.
• Unlimited Sales Bonus: High incentives for performance, with top earners bringing in over €1,000/month.
• Total Monthly Earning Potential: €1,636 to €2,557 gross/month.

Key Responsibilities

• Customer Care: Provide exceptional support to German-speaking customers regarding technical issues and account inquiries.
• Billing & Admin: Handle billing questions, process transactions, and resolve account discrepancies.
• Sales Identification: Recognize customer needs and introduce relevant product upgrades or sales opportunities.
• Issue Escalation: Analyze complex issues and route them efficiently to the appropriate internal departments.

Perks & Benefits

• Work Flexibility: Choose between full-time or part-time hours with flexible shift patterns.
• Work Model: 100% remote work is possible from anywhere within Bulgaria, or work from our modern office in Sofia.
• Relocation Support:
  • 2 weeks of Airbnb accommodation covered upon arrival.
  • Up to €255 reimbursement for your flight ticket (paid out with your first salary).
• Contract & Time Off: Permanent employment contract with 20 days of paid annual leave.

Important Eligibility Information

EU citizens or candidates who already hold valid Spain residency and work authorization only.

No visa sponsorship available.