General Manager

Sumosan; Wien; Vor Ort; EUR 70.000 - 110.000; Vollzeit

Zusammenfassung

Sumosan Vienna seeks a General Manager to oversee daily restaurant operations on-site in Vienna, leading front-of-house and back-of-house teams, managing staffing, scheduling, and performance to deliver exceptional guest experiences in a premium Japanese dining setting.

The role collaborates with culinary and bar teams to uphold brand standards, control budgets and costs, forecast revenue, and support menu execution, while driving guest satisfaction, staff development, and community relations in

Qualifikationen

• Leadership and people management experience in premium or fine-dining restaurant operations.
• Budgeting, P&L oversight, cost control and KPI-driven decisions.

Aufgaben

• Oversee daily restaurant operations (FOH/BOH) on-site in Vienna.
• Lead staffing, scheduling and performance management; ensure exceptional guest experiences.
• Maintain health and safety standards and regulatory compliance.
• Monitor service quality, brand standards and menu execution in collaboration with culinary and bar teams.
• Manage budgets, forecast revenue, and drive cost control; build community and partner relationships.

Kenntnisse

Leadership

People management

Team coaching

Conflict resolution

High-performance culture

Service standards

Guest experience

Jobbeschreibung

Company Description Sumosan is a contemporary Japanese restaurant concept that blends authentic culinary traditions with innovative flavors and presentation. The brand is driven by a passion for bringing people together through exceptional food in an energetic, immersive setting. Guests experience open-kitchen theatre, a vibrant bar scene, and seamless service that highlights warm, genuine hospitality. The menu features inventive small plates, indulgent mains, and distinctive desserts, all curated with meticulous attention to detail. As a family-owned brand with locations in major global cities, Sumosan attracts an international clientele seeking elevated dining in a dynamic atmosphere.

Role Description The General Manager at Sumosan Vienna will oversee all aspects of daily restaurant operations in a full-time, on-site capacity in Vienna, Austria. Responsibilities include leading and coaching front-of-house and back-of-house teams, managing staffing levels, scheduling, and performance, and ensuring consistent delivery of exceptional guest experiences. The role will also involve maintaining operational standards, overseeing health and safety compliance, managing budgets, forecasting, and cost control, and working closely with ownership to achieve revenue and profitability targets. The General Manager will collaborate with the culinary and bar teams to support menu execution, monitor service quality, and uphold brand standards. Additional duties include handling guest feedback, building community and partner relationships, and driving initiatives that enhance service, efficiency, and the overall atmosphere.

Qualifications

• Strong leadership and people management skills, including team coaching, conflict resolution, and fostering an inclusive, high-performance culture.
• Proven experience in premium or fine-dining restaurant operations, with expertise in service standards, reservations, and floor management.
• Solid financial and business acumen, including budgeting, P&L oversight, cost control, and KPI-driven decision-making.
• Excellent communication and interpersonal skills, with the ability to engage guests, collaborate with diverse teams, and manage stakeholder relationships.
• Knowledge of food safety, hygiene regulations, and operational compliance requirements within the hospitality sector.
• Experience in guest experience design and hospitality best practices that align with an energetic, immersive dining environment.
• Fluency in English; German language skills or other additional languages are highly beneficial for an international clientele.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by restaurant operations.
• Previous experience as a General Manager, Assistant General Manager, or similar leadership role in hospitality; formal training or education in hospitality management is an advantage.