GEELY Technical & Warranty Manager (Austria)

AutoWallis; Wien; Vor Ort; EUR 48.000 - 64.000; Vollzeit

Benefits dieser Stelle

Company car with fuel card

Annual performance bonus

Friendly team environment

Zusammenfassung

AutoWallis is seeking a Technical & Warranty Manager to join the Geely team in Austria. You will respond to technical enquiries from service networks, manage warranty cases, and develop training sessions across markets.

This is a key role within the leading mobility service provider in Central Europe. You will analyse aftersales data, collaborate with other business areas, update technical documents, process warranty claims, and ensure timely payments.

Qualifikationen

• 3 years of experience in a similar role.
• Experience in OEM, NSC or distributor side.
• Experience in automotive industry in Austria mandatory.
• Driving license - B

Aufgaben

• Responding to technical enquiries from the service network and end users in a timely manner with appropriate information and guidance.
• Manage warranty cases to provide customers/dealers with a solution to any problems that might arise, with the minimum amount of effort and inconvenience.
• Develop product training sessions and deliver sessions.
• Analysing aftersales data to generate reports that clearly define and communicate issues to other business functions.
• Working collaboratively with other areas of the business and partner organisations to provide technical solutions, in a timely manner.
• Update existing and author new technical documents to support products and markets.
• Processes warranty claims on a timely basis for each dealer.
• Processes all warranty paperwork to ensure proper documentation.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Resubmits all rejected claims promptly.
• Follows up on payment of outstanding claims.
• Tracks warranty parts.
• Arranges for parts to be shipped to the factory or distributor or to be scrapped.
• Keeps informed of all factories recalls and bulletins.
• Performs other duties as assigned.
• Maintain parts business
• Checking the dealers

Kenntnisse

Sales

Communication

Negotiation

PC proficiency

Jobbeschreibung

Would you like to participate in the development and operation of the leading mobility service provider in Central and Eastern Europe? Join a Hungarian automotive group with stable foundations, which is not only a significant player in Hungary, but also dynamically expanding in many surrounding countries! AW Distribution is the largest member of the AutoWallis, listed in the premium category of the stock exchange, with the largest sales revenue, which handles the wholesale of Alpine, BYD, Dacia, Farizon, Isuzu, Jaguar, Land Rover, MG, Opel, Renault, XPENG, NIO and KGM brands. We are present not only here, but also along the Adriatic, in the Balkans, and in some other neighbouring countries.

We are looking for the newest member to our Geely team for Technical & Warranty Manager position.

What will be your roles and responsibilities?

• Responding to technical enquiries from the service network and end users in a timely manner with appropriate information and guidance.
• Manage warranty cases to provide customers/dealers with a solution to any problems that might arise, with the minimum amount of effort and inconvenience.
• Develop product training sessions and deliver sessions.
• Analysing aftersales data to generate reports that clearly define and communicate issues to other business functions.
• Working collaboratively with other areas of the business and partner organisations to provide technical solutions, in a timely manner.
• Update existing and author new technical documents to support products and markets.
• Processes warranty claims on a timely basis for each dealer.
• Processes all warranty paperwork to ensure proper documentation.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Resubmits all rejected claims promptly.
• Follows up on payment of outstanding claims.
• Tracks warranty parts.
• Arranges for parts to be shipped to the factory or distributor or to be scrapped.
• Keeps informed of all factories recalls and bulletins.
• Performs other duties as assigned.
• Maintain parts business
• Checking the dealers

You are the ideal candidate if you have

• Experience in similar position 3 years
• Experience in OEM, NSC or distributor side
• Experience in automotive industry in the Austrian market is mandatory
• Sales, Communicatioan and Negotiation skills
• PC operational knowledge – advanced
• Driving license - B

What we offer

• Attractive office work environment
• Company car with fuel card
• A cohesive team, a friendly environment in everyday work
• Annual (performance-based) bonus

Type of employment

• Full-time (38.5 hours per week)
• For undefined period of time

Place of work: Austria

Come and be part of our growth as an employee of the AutoWallis Group!