F&B Administrative Assistant (m/w/d)

Kulm Country Club; Lavamünd; Vor Ort; EUR 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Accommodation

Staff meals

Development opportunities

Zusammenfassung

Kulm Group is seeking an experienced F&B Enabler at 1800m altitude to bridge administrative precision, hospitality tech, and front‑of‑house operations in our luxury resort. You will design menus with Ai-web-to-print, manage reservations, coordinate guest requests, and ensure compliance with LQA and Forbes Travel Guide standards while delivering exceptional service.

Fluent German and English, a hotel/commercial apprenticeship, and proficiency with Opera Cloud and MS Office are required; prior

Qualifikationen

• Completed hotel or commercial apprenticeship.
• Business fluent in German and English (written and spoken).
• Proficient with MS Office and Opera Cloud.
• Organizational talent with reliability and discretion.

Aufgaben

• Reservation management: main contact for reservations (on-site, phone, email) via hotel software.
• Menu design & coordination with kitchen/marketing/restaurant management via Ai-web-to-print.
• Daily operations: create daily half-board menus, staff menus, buffet labeling using Ai-web-to-print and Viewneo.
• Process guest requests for aperitifs, birthdays and any special occasions to add the extra touch.
• Coordinate guest amenities with Front Office and Room Service; handle payments via Saferpay and Opera.
• Provide Front-Line support and assist guests directly when needed.
• Ensure compliance with high standards (LQA, Forbes Travel Guide) and handle feedback and complaints.
• Prepare corporate invoices and general correspondence (office share ~80–90%).

Kenntnisse

German (fluent)

English (fluent)

Organizational skills

Discretion

Guest service mindset

Ausbildung

Hotel/commercial apprenticeship

Tools

Opera Cloud

MS Office

Jobbeschreibung

People at 1800m above sea level are shaping the Luxury Mountain Travel. Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience. As a member of the Luxury Kulm Group you are part of the key to our success. Together, we make every stay deeply inspiring, unique and distinctive. And as such, we embrace our culture: understated luxury, inspiration, and a life experience. Together, we make it happen. This is your chance to be a member of our shaping culture:

This is what you move with us

In this versatile key position, you are the “Enabler” of our entire F&B division. You bridge the gap between administrative precision, cutting-edge hospitality technology, and front-of-house operations. You ensure that technical processes run flawlessly in the background while proactively supporting the F&B management in their daily business.Your Mission -Where Culinary Delight meets Logistics:

• Reservation Management: You are the primary point of contact for reservations (on-site, phone, email) via our software for all hotel outlets.
• Menu Design & Coordination: In close collaboration with the kitchen, marketing, and restaurant management, you coordinate and update our menus via “Ai-web-to-print.”
• Daily Operations: During the season, you create daily half-board menus, staff menus, and buffet labeling using “Ai-web-to-print” and “Viewneo.”
• Guest Experiences: You process individual guest requests for aperitifs or birthdays, ensuring that "extra touch" that defines our service.
• Amenity Management: Coordinate guest amenities with the Front Office and Room Service, including payment processing via “Saferpay” and “Opera.”
• Front-Line Support: When needed, you actively support our team directly in service, staying close to our guests.
• Quality Ambassador: You ensure compliance with the highest standards (LQA and Forbes Travel Guide) and professionally handle guest feedback and complaints.
• Administrative Excellence: Preparation of corporate invoices and general correspondence (office share approx. 80–90%).

This is you

• Foundation: Completed hotel or commercial apprenticeship, as well as professional experience in a similar role, ideally within the luxury hospitality industry.
• Linguistic Excellence: Business fluent in German and English (written and spoken). Italian is a significant asset.
• IT Proficiency: Confident handling of MS Office and hotel systems (e.g., Opera Cloud).
• Personality: You are an organizational talent with absolute reliability and discretion. You remain calm and solution-oriented, even under high pressure.
• Host Mindset: You communicate at the highest service level, possess a poised appearance, and apply a “hands-on” mentality when it counts.

People at 1800m above sea level are shaping the Luxury Mountain Travel. Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience. As a member of the Luxury Kulm Group you are part of the key to our success. Together, we make every stay deeply inspiring, unique and distinctive. And as such, we embrace our culture: understated luxury, inspiration, and a life experience. Together, we make it happen. This is your chance to be a member of our shaping culture:

This is what you move with us

In this versatile key position, you are the “Enabler” of our entire F&B division. You bridge the gap between administrative precision, cutting-edge hospitality technology, and front-of-house operations. You ensure that technical processes run flawlessly in the background while proactively supporting the F&B management in their daily business.Your Mission -Where Culinary Delight meets Logistics:

• Reservation Management: You are the primary point of contact for reservations (on-site, phone, email) via our software for all hotel outlets.
• Menu Design & Coordination: In close collaboration with the kitchen, marketing, and restaurant management, you coordinate and update our menus via “Ai-web-to-print.”
• Daily Operations: During the season, you create daily half-board menus, staff menus, and buffet labeling using “Ai-web-to-print” and “Viewneo.”
• Guest Experiences: You process individual guest requests for aperitifs or birthdays, ensuring that "extra touch" that defines our service.
• Amenity Management: Coordinate guest amenities with the Front Office and Room Service, including payment processing via “Saferpay” and “Opera.”
• Front-Line Support: When needed, you actively support our team directly in service, staying close to our guests.
• Quality Ambassador: You ensure compliance with the highest standards (LQA and Forbes Travel Guide) and professionally handle guest feedback and complaints.
• Administrative Excellence: Preparation of corporate invoices and general correspondence (office share approx. 80–90%).

This is you

• Foundation: Completed hotel or commercial apprenticeship, as well as professional experience in a similar role, ideally within the luxury hospitality industry.
• Linguistic Excellence: Business fluent in German and English (written and spoken). Italian is a significant asset.
• IT Proficiency: Confident handling of MS Office and hotel systems (e.g., Opera Cloud).
• Personality: You are an organizational talent with absolute reliability and discretion. You remain calm and solution-oriented, even under high pressure.
• Host Mindset: You communicate at the highest service level, possess a poised appearance, and apply a “hands-on” mentality when it counts.

Why the Kulm Group? We offer you a workplace where tradition meets innovation. You will have the freedom to actively shape processes and benefit from the attractive perks of one of Switzerland's most renowned hotel groups.Ready to shape the F&B world of tomorrow? We look forward to receiving your application!

Benefits

At Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.