Event - und Groups Manager (m/w/d)

Accor Hotels; Wien; Híbrido; EUR 36.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free nights

Worldwide discounts

Partner offers

Part-time options

Staff party

Descripción de la vacante

25hours Hotels in Vienna is seeking a Head of Events & Groups to lead the department and ensure flawless execution of all events. You will manage budgets, KPIs, and commercial goals while guiding your team and coordinating with F&B and sales to maximize client value.

As a brand ambassador, you build long-term relationships with key accounts, drive new business, and deliver memorable events even under high pressure. The role offers flexible arrangements and strong team support.

Formación

• Several years of experience in events and catering with leadership exposure.
• Impressive attitude with enthusiasm and hands-on mentality to ensure smooth events.
• As Head of Department, you motivate your team, conduct reviews, and manage budgets.
• Independent, well-organized, with reliable communication and follow-up.
• Personality and presence matter alongside expertise.

Responsabilidades

• Take overall responsibility for the Events & Groups department and ensure smooth event execution while monitoring budgets, KPIs and commercial objectives.
• Plan, coordinate and manage events, seminars, internal functions and customer partnership projects.
• Collaborate with internal F&B departments, overseeing cost calculations, planning and final billing.
• Co-manage key accounts with Sales Manager, build long-term client relationships, and drive new business development.
• Implement improvement measures after events and handle customer complaints professionally.
• Stay organized under busy schedules with many events running simultaneously.
• Act as a brand ambassador for 25hours Hotels and represent the client experience to guests.

Conocimientos

Leadership experience

Events experience

Hospitality industry

Customer service

Client relations

Organization

Communication

Descripción del empleo

Company Description

SHOW WHAT YOU CAN....

We call the 25hours Hotel at the MuseumsQuartier our colorful circus. Life is vibrant here, from the ground floor to the attic. And right outside the door, there's a park and top-notch cultural entertainment. We love making use of it for a shared after-work experience. At our place, relationships are friendly and family-like—before, during, and after work.

Job Description

What your workday looks like …

• You take overall responsibility for our Events & Groups department and, together with your team, ensure the smooth execution of all events. At the same time, you keep a close eye on budgets, KPIs, and commercial objectives.
• You are responsible for the planning, coordination, and management of events, seminars, internal functions, and customer partnership projects.
• You work closely with our internal Food & Beverage (F&B) departments, overseeing every stage of an event—from cost calculations and planning through to final billing.
• Together with our Sales Manager, Mario, you manage our key accounts, build long‑term client relationships, and actively contribute to new business development and customer acquisition.
• Following each event, you independently implement improvement measures and handle customer complaints professionally to ensure continuous service excellence.
• You stay organized and keep a cool head, even when every event space in the hotel is fully booked and everything is happening at once.
• As a brand ambassador for 25hours Hotels, you build strong relationships with our clients and ensure that every event becomes an unforgettable experience.

Qualifications

Your personality matters more than your resume …

• You have several years of experience in the events and catering industry and have gained initial leadership experience. Ideally, you also have previous experience in the hospitality sector.
• You impress our clients with your positive attitude and enthusiasm. During site inspections, you always have the right answer and go the extra mile to make every request possible. With your hands‑on mentality, you're always ready to step in and ensure every event runs smoothly.
• As Head of Department, you enjoy motivating your team and supporting their individual development. You conduct performance and development reviews, raise awareness of budget responsibilities, celebrate team successes, and manage staff scheduling.
• You work independently, stay well organized, and keep a cool head even with a busy schedule. Reliability, clear communication, and prompt follow-up—both internally and externally—come naturally to you.
• You bring not only your expertise, but also your personality.

Additional Information

What’s in it for you…

• Get to know our 25hours Hotels and enjoy up to 10 free nights per year as an employee.
• As part of Ennismore, benefit from generous discounts in our bars, restaurants, and hotel bookings worldwide.
• Take advantage of attractive offers from our partner companies.
• Balance your personal life with work – we are open to part‑time models, mini‑jobs, and individual arrangements.
• Be part of our vibrant staff party and much more!

Would you like to join our 25hours Tribe?

The gross monthly salary is € 3.500,00 with market‑competitive overpayment based on qualifications and experience.

We look forward to meeting you!

Selina Huter
People & Culture Manager
[e-mail]
[phone]