After Sales Operation Support Specialist - Austria

XPENG; Wien; On-site; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Salary with bonus

Pension plan

Job summary

XPENG Austria is seeking an After Sales Operation Support Specialist to deliver excellent customer support and report to the After Sales Manager in Austria. You will be the primary interface between XPENG Austria and Dealers/Service partners, ensuring professional support on spare parts, warranty and technical inquiries.

Responsibilities include dealer support on spare parts and warranty topics, manage warranty processes, spare parts administration, monitor KPIs, coordinate recalls, onboarding

Qualifications

• Technical automotive education or engineering qualification (HTL).
• High Voltage (HV) certification and EV experience preferred.
• Experience with EV software architecture, programming, flashing and coding is a plus.
• Minimum 5 years’ experience in automotive after-sales operations.
• Strong knowledge of warranty administration, dealer support, and parts logistics.

Responsibilities

• Provide professional dealer support on spare parts and warranty topics and diagnose escalations.
• Manage warranty processes, approvals, and audit readiness.
• Oversee spare parts administration, inventory monitoring and logistics.
• Monitor dealer KPIs including CSI, workshop productivity and warranty performance.
• Coordinate recall campaigns, service actions and technical bulletins.
• Support onboarding of new dealers and rapid problem solving.
• Collaborate with DACH Aftersales teams to identify recurring field issues.
• Drive improvements across service, parts and warranty operations.
• Assist budgeting, reporting and market analysis for aftersales.
• Promote accessories, service campaigns and customer retention initiatives.

Skills

German language fluency

English language fluency

Excellent communication

Team player

Analytical mindset

Education

HTL qualification

Tools

Dealer management systems

OEM portals

Job description

Intelligently Moving Your World

XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm.

Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility.

Why should you be part of our success story?

XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions.

Job Title：After Sales Operation Support Specialist - Austria

Position Summary

• As the After Sales Support Specialist in Austria, you are responsible for excellence customer support and reporting directly to the After Sales Manager in Austria.
• Act as the primary aftersales interface between XPENG Austria and Dealers/Service partners.
• Ensure consistent and highly professional support and administration on spare parts, warranty and technical inquiries.

Key Responsibilities

• Provide professional dealer support on spare part- and warranty topics as well as dealer support for diagnostics, repair, maintenance and technical escalations.
• Manage warranty processes, approvals, claim quality and audit readiness.
• Ensure spare parts administration, inventory monitoring and logistics coordination.
• Monitor dealer KPIs including CSI, workshop productivity, fix-right-first-time, warranty performance and campaign completion rates.
• Coordinate recall campaigns, service actions and technical bulletins.
• Support new dealers on boarding, handle escalated customer complaints and ensure rapid problem solving.
• Collaborate with DACH Aftersales teams to identify recurring field issues.
• Drive continuous improvement initiatives across service, parts and warranty operations.
• Support budgeting, reporting and market analysis for aftersales operations.
• Promote accessories, service campaigns and customer retention initiatives.
• Support on Training Activities.

Qualifications

• Technical automotive education or engineering qualification (HTL)
• High Voltage (HV) certification and EV experience preferred.
• Experience on Electric vehicle Software architecture, programming, flashing and coding is a plus.
• Minimum 5 years’ experience in automotive OEM, importer or dealer after-sales operations.
• Strong knowledge of warranty administration, dealer support, parts logistics and technical service processes
• Experience working with dealer management systems and OEM portals.
• Excellent communication, interpersonal and team player skills is a must .
• Structured, analytical and solution-oriented mindset is a must.
• Ability to travel within Austria
• Fluent German and English.

Success Factors

• High customer focus and ownership mentality.
• Ability to maintain absolute high-professional dealer relationships.
• Strong problem-solving capabilities in technical and operational environments.
• Comfortable working with a fast-growing international EV brand.

XPENG offers:

• An interesting, unique and very varied job at XPENG
• A job with an incredibly large contact surface both internally and externally
• An attractive salary package incl. pension and with the possibility of a bonus
• To be involved in the growth of an existing EV brand in Europe

Our Commitment to Diversity and Inclusion:

At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.