Enterprise Transformation Leader, Customer Solutions

Amazon; Wien; On-site; EUR 90,000 - 120,000; Full time

Job summary

Amazon seeks an AWS Customer Solutions Manager to be a trusted advisor guiding the cloud journey for large, complex customers. You will align across sales, support, solutions architecture and professional services to plan migrations, modernization programs and GenAI initiatives.

The role focuses on translating strategic objectives into actionable steps, driving organizational readiness, governance and value reviews for successful outcomes.

Qualifications

• Experience leading large-scale enterprise transformation programs (cloud, digital, AI, or modernization).
• Senior customer-facing experience with demonstrated ability to communicate at C-suite/VP level.
• Track record of driving measurable business outcomes through technology adoption.
• Proven organizational change management and cross-functional alignment expertise.
• Ability to lead through influence across multiple stakeholder groups without direct authority.
• Strong governance, problem-solving, and attention to detail.

Responsibilities

• Translate strategic initiatives into executable actions and drive execution.
• Guide customers through organizational readiness, change management and governance.
• Collaborate with sales, solutions architecture, and professional services to plan workload migrations and AI initiatives.
• Interface with executives and AWS leadership to ensure value realization and success.

Skills

Enterprise transformation

C-suite communication

Change management

Cross-functional leadership

Governance

Problem-solving

Job description

Amazon seeks an AWS Customer Solutions Manager to be a trusted advisor guiding the cloud journey for large, complex customers. You will align across sales, support, solutions architecture and professional services to plan migrations, modernization programs and GenAI initiatives.

The role focuses on translating strategic objectives into actionable steps, driving organizational readiness, governance and value reviews for successful outcomes.