Enterprise CX & Education Program Manager

3shape; Wien; On-site; EUR 70,000 - 90,000; Full time

Job summary

3Shape seeks a (Senior) Customer Experience & Education Program Manager to join our Global Academy & Clinical Advisory team. You will design and deliver education programs supporting dental professionals throughout their journey with 3Shape solutions.

You will collaborate across countries to ensure customers gain knowledge, confidence, and skills for digital dentistry while coordinating programs and improving support experiences globally.

Qualifications

• Experience in customer education, learning & development, training, customer success, support, project management, healthcare, or related area.
• Enjoy helping customers learn and develop new skills.
• Able to coordinate projects across different teams.

Responsibilities

• Create Customer Learning Journeys - design experiences guiding customers from onboarding to advanced use with global and regional teams.
• Develop and improve training programs with learning content specialists and subject matter experts to build customer skills.
• Coordinate and deliver training activities with trainers and stakeholders worldwide, virtual and in-person.
• Collaborate with dental professionals and industry experts to expand educational offerings and strengthen the customer community.
• Stay close to customer needs and identify opportunities for improvement in training and education activities.
• Support internal learning to ensure customer-facing teams have access to knowledge resources.
• Manage projects and drive improvements, coordinating multiple initiatives and keeping stakeholders informed.

Skills

Customer education

Learning & development

Training

Customer success

Project management

Healthcare

Job description

About the job:

Are you passionate about helping people learn, grow, and succeed? Do you enjoy creating engaging learning experiences, working with customers, and collaborating with colleagues across different countries and cultures? If so, we'd love to hear from you.

At 3Shape, we're looking for a (Senior) Customer Experience & Education Program Manager to join our Global Academy & Clinical Advisory team. In this role, you'll help design and deliver education programs that support dental professionals throughout their journey with 3Shape solutions.

Whether your background is in customer education, learning & development, training, customer success, healthcare, project management, or a related field, this could be an exciting opportunity to make an impact on a global scale.

Your Mission:

As part of our global team, you will help ensure that customers have the knowledge, confidence, and skills needed to succeed with digital dentistry solutions. You will work closely with colleagues from different functions and regions to create meaningful learning experiences, coordinate educational programs, and continuously improve how we support our customers.

What You'll Be Doing:

• Create Customer Learning Journeys - help design learning experiences that guide customers from onboarding through advanced use of our solutions. You'll work with global and regional teams to understand customer needs and ensure the right education is available at the right time.
• Develop and Improve Training Programs - partner with learning content specialists and subject matter experts to create engaging and effective training programs that help customers build skills and achieve success.
• Coordinate and Deliver Training Activities - work with trainers and stakeholders around the world to plan, organize, and support training events, both virtual and in-person.
• Collaborate with Industry Experts - build relationships with dental professionals and industry experts to expand our educational offerings and strengthen our customer community.
• Stay Close to the Customer - take an active role in training and education activities to better understand customer needs and identify opportunities for improvement.
• Support Internal Learning - help ensure that customer-facing teams have access to relevant knowledge and learning resources so they can provide the best possible customer experience.
• Manage Projects and Drive Improvements - coordinate multiple initiatives at the same time, keeping stakeholders informed and ensuring projects move forward smoothly and effectively.

What You'll Bring:

We're not looking for a perfect match to every requirement. We are interested in people who enjoy learning, collaborating, and helping customers succeed. You may be successful in this role if you:

• Have experience in customer education, learning & development, training, customer success, support, project management, healthcare, or a related area
• Enjoy helping others learn and develop new skills
• Can coordinate projects and work effectively across different teams
• Are organized and comfortable managing multiple priorities
• Have strong communication and stakeholder management skills
• Like working in an international and collaborative environment
• Are proactive and enjoy improving processes and experiences
• Communicate confidently in English

Nice to Have:

The following are advantages, but not requirements:

• Experience in the dental industry
• Experience training customers, partners, or colleagues
• Knowledge of digital dentistry workflows
• Additional language skills beyond English

Don't worry if your experience doesn't match every point above. If you believe you can contribute and grow in this role.

We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.

About us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we're creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.