Commercial Operations & Excellence Learning & Development Manager

Angelini Pharma; Wien; On-site; EUR 68,000 - 83,000; Full time

Job summary

Angelini Pharma is seeking a Commercial Operations & Excellence L&D Manager to design learning journeys for field teams across Germany, Austria and Hungary. You will translate business insights into capability growth, shaping programs that drive performance and alignment with strategic goals.

The role focuses on developing leaders and frontline capabilities, fostering a culture of continuous improvement while ensuring effective learning delivery, measurement and budget stewardship across markets.

Qualifications

• Bachelor’s degree in business, Life Sciences, Education, Psychology, Marketing or related field.
• Master’s or certification in Learning & Development or coaching is a plus.
• Fluency in German and English; Hungarian is a plus.
• Minimum 3 years’ experience in commercial training or sales enablement.
• Experience designing and delivering training for customer-facing roles.
• Residency in Germany, Austria or Hungary; willingness to travel 40–50%.

Responsibilities

• Design, implement and manage learning and development strategies for customer-facing roles.
• Collaborate with local cross-functional teams to tailor learning plans per country.
• Facilitate training sessions, role plays and workshops; conduct field visits to reinforce learning.
• Develop and support identified underperformers with customized learning plans.
• Develop FLMs coaching skills to support team growth.
• Manage onboarding programs aligned with global guidelines and local needs.
• Support product launches with training that communicates value propositions.
• Share best practices across countries and track KPIs to measure impact.
• Manage training budgets and contribute to global learning programs across markets.

Skills

German language

English language

Training design

Workshop facilitation

Coaching

Travel readiness

Education

Bachelor’s degree in business/Life Sciences/Education/Psychology/Marketing or related field

Master’s degree or certification in Learning & Development/coaching/organizational development

Tools

LMS

AI-enabled learning tools

Job description

At Angelini Pharma, we believe that every patient interaction starts with people who are prepared, confident and inspired. We are looking for a Commercial Operations & Excellence Learning & Development (L&) Manager to design and deliver learning journeys for our field teams across Germany, Austria and Hungary, turning business insights into real capability growth.

About the role

The Commercial Operations & Excellence L&D Manager is responsible for designing, implementing, and managing learning and development strategies and initiatives that enhance the capabilities of Angelini’s Customer-Facing Roles, driving business impact.

The role focuses on developing the skills, knowledge, and behaviors required to achieve business objectives, while ensuring alignment with the company’s strategic goals and fostering a culture of continuous improvement and excellence.

Responsibilities:

• Collaborate closely with the Commercial Operations & Excellence team to address learning and development needs in line with the outcomes from Sales and Marketing surveys and Insights by contributing to the development of the action plans, designing tailored learning solutions and ensuring effective implementation of the learning solutions, at a local level
• Collaborate with local cross-functional teams to identify country-specific learning and development needs through analysis of competencies and business requirements, then design, develop, and implement customized local learning and development plans and programs.
• Facilitate training sessions, role plays, and workshops during cycle meetings to ensure effective learning, leveraging FLM Champions where applicable. Conduct field visits with the Field Force to reinforce and sustain learning over time.
• Develop and support identified underperformers by creating and implementing customized learning and development plans aimed at enhancing their skills and maximizing their impact on business outcomes.
• Focus on the development of First Line Managers (FLMs) coaching skills to support team growth and lead on high performing teams
• Engage and support Angelini Customer Facing Roles through learning systems to secure the optimization and the quality of the learning experience.
• Facilitate and oversee impactful onboarding programs for new hires or role-changing by ensuring alignment with global guidelines while customizing the experience in line with local needs and regulations, enabling a seamless transition and empowering Customer-Facing Roles to quickly adapt and excel in their roles.
• Collaborate with local commercial teams to ensure alignment on new product launches, equipping Customer-Facing Roles to confidently and effectively communicate the value propositions of new products, in line with Lunch Excellence function guidance.
• Share and replicate best practices across countries, fostering a culture of collaboration, innovation, and continuous improvement.
• Design, implement, and track key performance indicators (KPIs) to evaluate the effectiveness of training programs, and deliver comprehensive reports on outcomes and areas for improvement.
• Manage training budgets efficiently, ensuring optimal resource allocation in line with priorities and cost-effectiveness.
• Collaborate on the development of global learning and development programs supporting the Franchise brand strategy, ensuring Affiliate insights are integrated and enabling localized implementation tailored to country-specific needs.

Requirements

• Bachelor’s degree in business, Life Sciences, Education, Psychology, Marketing or a related field. A Master’s degree or a certification in Learning & Development, coaching or organizational development is a plus.
• Fluency in German and English required. Hungarian is a plus.
• Minimum 3 years of experience in commercial training, sales enablement, sales or commercial excellence, preferably in the pharmaceutical or other regulated healthcare industry.
• Proven experience designing and delivering training for customer-facing roles, including workshops, role plays and field coaching.
• Experience supporting First Line Managers in developing coaching skills.
• Experience in product launch readiness is a plus.
• Experience working in a matrix, multi-country environment is a plus.
• Residency in Germany, Austria or Hungary.
• Willingness and ability to travel regularly across the three countries for cycle meetings, field visits and training delivery. Estimate up to 40-50% travelling.

As a person, you are a natural facilitator who knows how to engage and motivate sales teams, and you are just as comfortable with data, turning competency and business insights into tailored learning solutions, measuring their impact through clear KPIs and managing budgets wisely. You’re at ease with digital learning tools and platforms, from LMS to virtual classrooms and AI-enabled solutions, and you know how to adapt global programs to local needs and regulations. Collaborative, proactive and results-oriented, you build strong relationships with stakeholders, influence without formal authority, and always look for ways to do things better.

The salary for this role starts from €75,000 gross per year, depending on experience and location. The offer is determined based on gender-neutral criteria, including relevant skills, competencies, and experience.

Angelini Pharma is an equal Opportunity Employer. We believe that diversity is a huge value that contributes to individual and company success. We are committed to create a diverse and inclusive environment.