Global CX & Education Programs Manager

3shape; Wien; On-site; EUR 70,000 - 90,000; Full time

Job summary

3Shape seeks a (Senior) Customer Experience & Education Program Manager to join our Global Academy & Clinical Advisory team. You will design and deliver education programs supporting dental professionals throughout their journey with 3Shape solutions.

You will collaborate across countries to ensure customers gain knowledge, confidence, and skills for digital dentistry while coordinating programs and improving support experiences globally.

Qualifications

• Experience in customer education, learning & development, training, customer success, support, project management, healthcare, or related area.
• Enjoy helping customers learn and develop new skills.
• Able to coordinate projects across different teams.

Responsibilities

• Create Customer Learning Journeys - design experiences guiding customers from onboarding to advanced use with global and regional teams.
• Develop and improve training programs with learning content specialists and subject matter experts to build customer skills.
• Coordinate and deliver training activities with trainers and stakeholders worldwide, virtual and in-person.
• Collaborate with dental professionals and industry experts to expand educational offerings and strengthen the customer community.
• Stay close to customer needs and identify opportunities for improvement in training and education activities.
• Support internal learning to ensure customer-facing teams have access to knowledge resources.
• Manage projects and drive improvements, coordinating multiple initiatives and keeping stakeholders informed.

Skills

Customer education

Learning & development

Training

Customer success

Project management

Healthcare

Job description

3Shape seeks a (Senior) Customer Experience & Education Program Manager to join our Global Academy & Clinical Advisory team. You will design and deliver education programs supporting dental professionals throughout their journey with 3Shape solutions.

You will collaborate across countries to ensure customers gain knowledge, confidence, and skills for digital dentistry while coordinating programs and improving support experiences globally.