Customer Support Agent (Kundendienstmitarbeiter)

Mansuri Schoolwear; Wien; On-site; EUR 22,000 - 27,000; Part time

Job summary

Mansuri Schoolwear in Vienna is seeking multiple Customer Support Agents. Candidates should have a basic understanding of English and enjoy multitasking.

Responsibilities include entering orders in our software, processing packing slips and invoices, and providing excellent customer service online and in person. This part-time, 12-month contract role requires a High School Diploma, basic office skills, and strong communication.

Qualifications

• High School Diploma or GED.
• Working knowledge of office equipment (e.g. optical scanner).
• Excellent communication and interpersonal skills.
• Organized with the ability to prioritize and multitask.

Responsibilities

• Entering orders into company software system.
• Entry of packing slips and invoices.
• Manage inventory in company system.
• Provide excellent customer service experience both online and offline.
• Serve as an “administrative hub,” performing secretarial duties such as answering phones and routing correspondence.
• Handling basic inquiries and sorting mail.
• Copying, scanning, and filing documents.

Skills

Communication skills

Multitasking

Organizational skills

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

We are seeking multiple new Customer Support Agents (Kundendienstmitarbeiter). All candidates must possess a basic understanding of English. Prior experience is not necessary. We are in search of enthusiastic and dynamic individuals who excel at multitasking.

Our perfect candidate is self-driven, meticulous, possesses outstanding problem-solving skills, is committed to delivering results punctually, surpassing expectations, and ensuring the success of our teams.

Responsibilities:

• Entering orders into company software system
• Entry of packing slips and invoices
• Manage inventory in company system
• Provide excellent customer service experience both online and offline.
• Serve as an “administrative hub,” performing secretarial duties such as answering phones, inquiries, and routing correspondence to the appropriate unit.
• Handling basic inquiries and sorting mail.
• Copying, scanning, and filing documents.

Qualifications:

• High School Diploma or GED.
• Working knowledge of office equipment (e.g. optical scanner)
• Excellent communication and interpersonal skills
• Organized with the ability to prioritize and multi-task
• Experience using Microsoft Office software including Outlook, Word, Excel Interpersonal and customer service skills Multitasking and organizational skills
• Ability to share work among a customer service team
• Attentiveness and patience

Job Types: Part-time, Contract
Contract length: 12 months

Pay: 2.000,00€ - 2.400,00€ per month

Expected hours: 16.0 – 20.0 per week

Education:

• High school or equivalent (Required)

Language:

• English (Preferred)

Work Location: In person