Senior Customer Service Representative Order Management

AT & S Austria Technologie & Systemtechnik Aktiengesellschaft; Leoben; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Growth opportunities

Onboarding program

Canteen

Free parking

Health benefits

Graz office option

Zusammenfassung

AT&S is seeking a Senior Customer Service Representative for Order Management in Leoben/Fehring, Austria. You will coordinate customer service activities and manage end-to-end order-to-cash processes, acting as the key bridge between customers, sales, and internal stakeholders.

The role requires strong SAP, Excel, and cross-functional collaboration skills, with fluency in German and English. On-site presence in Leoben/Fehring is expected, with opportunities for growth and development in a global

Qualifikationen

• Experience in customer-facing operations and order management.
• Strong analytical thinking and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Fluent in German and English; additional languages an advantage.
• Experience with ERP systems (preferably SAP) and MS Office.
• Project coordination or informal leadership responsibilities.
• Advanced Microsoft Excel skills for reporting and dashboards.

Aufgaben

• Lead and coordinate customer service topics for assigned customers.
• Manage orders, demand requests, and delivery date confirmations in the order-to-cash process.
• Ensure accuracy and maintenance of SAP master data (customer, material, pricing).
• Collaborate with Sales, Supply Chain, and other internal teams to provide timely support.
• Analyze processes and suggest improvements to enhance efficiency and service quality.
• Support KPI monitoring, reporting, and process optimization initiatives.
• Resolve complex customer cases needing cross-functional coordination.
• Provide customer and operational insights for meetings and decisions.

Kenntnisse

Advanced Excel

Analytical thinking

Stakeholder management

SAP

MS Office

Languages: German & English

Project coordination

Cross-functional collaboration

Tools

SAP

Jobbeschreibung

Leoben, AT

Be part of our team!

AT&S is a leading global manufacturer of high-end IC substrates and printed circuit boards. AT&S industrializes leading-edge technologies for its core business segments Mobile Devices & Substrates, Automotive & Aerospace, Industrial and Medical and high-performance computing for AI applications. We are looking for talent eager to shape the future of our interconnected world. With plants in Austria, China, India, Malaysia and sales offices around the globe, we offer excellent career opportunities for creators, innovators and enablers with the drive to make a difference.

To enhance our successful Customer Service Team in Leoben and Fehring, Austria, we are looking for a passionate

Senior Customer Service Representative Order Management

In your role, you will lead the coordination of customer service and order management activities for assigned customers, ensuring excellent service and a smooth order-to-cash process. You will act as a key interface between customers, sales, and internal stakeholders to ensure accurate, timely, and effective communication and execution.

Your Responsibilities

• Lead and coordinate customer service-related topics for assigned customers
• Manage customer orders, demand requests, and delivery date confirmations throughout the order-to-cash process
• Ensure accuracy and maintenance of SAP master data, including customer, material, and pricing information
• Collaborate closely with Sales, Supply Chain, and other internal departments to provide timely customer support
• Analyze operational processes and recommend improvements to increase efficiency and service quality
• Support KPI monitoring, reporting, and process optimization initiatives
• Resolve complex customer cases requiring cross-functional coordination and problem-solving
• Provide relevant customer and operational insights to support customer meetings and business decisions

Your Profile

• Background in Customer Service, Order Management, Supply Chain Coordination, or a related field
• Strong experience in customer-facing operations, order processing, and cross-functional collaboration
• Experience in project coordination, process improvement initiatives, or informal leadership responsibilities
• Advanced Microsoft Excel skills, including reporting, data analysis, and dashboard creation
• Strong analytical thinking and problem-solving capabilities
• Excellent communication and stakeholder management skills
• Experience with ERP systems, preferably SAP, as well as MS Office applications
• Fluent German and English language skills; additional languages are considered an advantage

Our Offer

• A meaningful role with opportunities for long-term growth in an international environment
• Chance to actively contribute to AT&S´ success and to create value
• A structured and tailor-made onboarding program along with continual training opportunities
• Modern company canteen with freshly prepared meals every day
• Free parking spaces and e-charging stations
• Diverse health measures and a wide range of employee benefits
• Graz office as option to use for

Ready for a new challenge to advance your career?

AT&S is an equal opportunity employer. We embrace diversity and are dedicated to empowering people to reach their potential by fostering their unique talents and strengths. The employment is in accordance with the Austrian Collective Agreement for the Electrical and Electronics Industry, employment group F, and we offer competitive salaries and additional benefits based on your performance, experience and qualification.