Senior Customer Service Representative Order Management

At S; Leoben; Vor Ort; EUR 50.000 - 60.000; Vollzeit

Benefits dieser Stelle

Onboarding program

Modern canteen

Free parking & e-charging

Health measures & benefits

Zusammenfassung

AT&S in Leoben, Austria, seeks a Senior Customer Service Representative Order Management to coordinate customer service and order handling for assigned customers, ensuring an efficient order-to-cash process. You will be the interface between customers, sales and internal teams to ensure accurate, timely communication and execution.

The role requires strong experience in customer-facing operations, SAP knowledge, and advanced Excel skills, with excellent communication and stakeholder management.

Qualifikationen

• Background in Customer Service, Order Management, or Supply Chain Coordination.
• Experience in customer-facing operations and cross-functional collaboration.
• Project coordination or process-improvement experience.
• Advanced Excel skills for reporting and dashboards.
• Strong analytical thinking and problem-solving.
• Excellent communication and stakeholder management.
• ERP systems experience, preferably SAP; MS Office skills.
• Fluent German and English; additional languages a plus.

Aufgaben

• Lead and coordinate customer service topics for assigned customers.
• Manage orders, demand requests, and delivery date confirmations in the order-to-cash process.
• Maintain SAP master data including customer, material, and pricing information.
• Collaborate with Sales, Supply Chain, and other departments to provide timely support.
• Analyze processes and recommend improvements to increase efficiency and service quality.
• Support KPI monitoring, reporting, and process optimization initiatives.
• Resolve complex customer cases requiring cross-functional coordination.
• Provide insights to support customer meetings and business decisions.

Kenntnisse

Customer service

Order management

Supply chain

Excel

Data analysis

Communication

MS Office

German & English

Stakeholder management

Tools

SAP

Jobbeschreibung

Leoben, AT

Sep 28, 2026

18068

Be part of our team!

AT&S is a leading global manufacturer of high-end IC substrates and printed circuit boards. AT&S industrializes leading-edge technologies for its core business segments Mobile Devices & Substrates, Automotive & Aerospace, Industrial and Medical and high-performance computing for AI applications. We are looking for talent eager to shape the future of our interconnected world. With plants in Austria, China, India, Malaysia and sales offices around the globe, we offer excellent career opportunities for creators, innovators and enablers with the drive to make a difference.

To enhance our successful Customer Service Team in Leoben and Fehring, Austria, we are looking for a passionate

Senior Customer Service Representative Order Management

In your role, you will lead the coordination of customer service and order management activities for assigned customers, ensuring excellent service and a smooth order-to-cash process. You will act as a key interface between customers, sales, and internal stakeholders to ensure accurate, timely, and effective communication and execution.

Your Responsibilities

• Lead and coordinate customer service-related topics for assigned customers
• Manage customer orders, demand requests, and delivery date confirmations throughout the order-to-cash process
• Ensure accuracy and maintenance of SAP master data, including customer, material, and pricing information
• Collaborate closely with Sales, Supply Chain, and other internal departments to provide timely customer support
• Analyze operational processes and recommend improvements to increase efficiency and service quality
• Support KPI monitoring, reporting, and process optimization initiatives
• Resolve complex customer cases requiring cross-functional coordination and problem-solving
• Provide relevant customer and operational insights to support customer meetings and business decisions

Your Profile

• Background in Customer Service, Order Management, Supply Chain Coordination, or a related field
• Strong experience in customer-facing operations, order processing, and cross-functional collaboration
• Experience in project coordination, process improvement initiatives, or informal leadership responsibilities
• Advanced Microsoft Excel skills, including reporting, data analysis, and dashboard creation
• Strong analytical thinking and problem-solving capabilities
• Excellent communication and stakeholder management skills
• Experience with ERP systems, preferably SAP, as well as MS Office applications
• Fluent German and English language skills; additional languages are considered an advantage

Our Offer

• A meaningful role with opportunities for long-term growth in an international environment
• Chance to actively contribute to AT&S´ success and to create value
• A structured and tailor-made onboarding program along with continual training opportunities
• Modern company canteen with freshly prepared meals every day
• Free parking spaces and e-charging stations
• Diverse health measures and a wide range of employee benefits
• Graz office as option to use for

AT&S is an equal opportunity employer. We embrace diversity and are dedicated to empowering people to reach their potential by fostering their unique talents and strengths.

The employment is in accordance with the Austrian Collective Agreement for the Electrical and Electronics Industry, employment group F, and we offer competitive salaries and additional benefits based on your performance, experience and qualification.