Customer Service Agent Austria & Germany (m/w/d)

Reebelo; Österreich; Remote; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Fully Remote in Europe

Competitive salary

Retirement benefit

Performance bonus

Low-Meeting Culture

Vibrant Team Culture

Job summary

Reebelo is a global marketplace for refurbished tech and certified pre-owned lifestyle products. We are hiring a German and English speaking Customer Support Associate to join our remote EU team, supporting customers in Germany with timely, accurate and high‑quality help that reflects our commitment to exceptional customer experience.

You will work across channels, collaborate with Logistics, Product and Sales, and help surface trends to resolve issues quickly.

Responsibilities

• Deliver timely and high-quality customer support across channels (Email, etc.)
• Collaborate with Logistics, Product and Sales to resolve issues quickly
• Monitor and maintain customer satisfaction metrics and feedback loops
• Test/validate new customer service features in the support platform
• Surface trends in customer feedback to address recurring issues
• Be a team player and contribute to a positive customer support culture

Job description

Reebelo is a marketplace for refurbished tech devices and certified pre-owned lifestyle products. We empower consumers to save up to 70% on their favorite brands while contributing to a sustainable future with every purchase. Our ambitious vision is to lead the circular economy, transforming how people think about consumption. Founded by European co-founders, today we are headquartered in the San Francisco Bay Area with team members across the US, Canada, Australia, Singapore, Malaysia, the UK, France, Germany and Italy. Having raised over $65M and are fully profitable, join our VC-backed scaleup if you’re ready to be part of a dynamic, high-growth team dedicated to making a meaningful impact.

The Role

We are looking for a German and English speaking Customer Support Associate to join our global team, supporting our customers in Germany. In this role, you will serve as a key point of contact for customers throughout their journey, delivering timely, accurate, and high-quality support that reflects our commitment to exceptional customer experience.

What you'll do:

• Deliver a positive customer experience through prompt and well-structured responses to customer feedback, problems, queries or complaints.
• Communicate effectively across all channels, including Email.
• Maintain high customer satisfaction levels and drive other related metrics (average response time, average resolution time, multi touch tickets, quality assurance score etc.)
• Test/validate new customer service features as they come online or within our customer support platform
• Assess and surface trends as reported by customers in order to resolve technical issues expeditiously
• Be a key team player on our Customer Service team and work closely with other departments (Logistics, Product, Sales) to ensure strong communication and resolve issues quickly and effectively.

What You’ll Bring

• Native or bilingual fluency in German (C1/C2 level) with exceptional written and verbal communication skills.
• Deep familiarity with Austrian German vocabulary and cultural nuances (the ability to naturally adapt tone between German and Austrian customers).
• Strong intercultural competence within the DACH region.
• At least 2 years experience in a customer support role.
• Experience in a fast paced environment where change is constant.
• Experience with Zendesk or similar ticketing systems.
• Strong communication skills. Able to compose well-structured emails, demonstrate a sound understanding of email etiquette and able to follow the "voice of Reebelo" for consistency
• Fluent in English and German in reading, writing and speech.
• Good understanding of customer service performance metrics and service level performance metrics.
• Self-reliant and has a positive attitude towards their work and team members.

Why You’ll Love Working Here

• Fully Remote: Work from anywhere in Austria, Germany or remote in Europe.
• Compensation: Competitive salary, retirement benefit and performance bonus.
• Low-Meeting Culture: We prioritize focus time and async communication.
• Vibrant Team Culture: Local events and digital global events that connect teams across continents.
• Initial Interview with our Head of People [15 minutes]
• Interview with our Head of CS [30 minutes]
• Final Interview with Managing Director in EU [30 minutes]

We know the job search can be both exciting and exhausting, so we strive to keep things simple, streamlined and respectful of your time—our interview process takes 2-3 weeks.

Work Rights

We are only able to consider applicants who hold full, independent working rights in Germany or EU. Unfortunately, we are unable to offer visa sponsorship or support work permit applications for this role.