Client Success Partner (m/d/f)

Sportradar; Wien; On-site; EUR 47,000 - 78,000; Full time

Benefits offered by this job

Global offices

Flexible working hours

Wellbeing apps

Team events

Diversity & inclusion

Job summary

Sportradar, a world-leading sports technology company, seeks a Client Success Partner, Streaming, to manage client relationships and drive long-term success. You will coordinate onboarding, training, demos, and renewals while collaborating with Sales, Admin, Platform and Content teams.

The role emphasizes leveraging AI tools to analyze client data, generate insights, and identify upsell opportunities, with in-person collaboration as a core part of the culture. Strong English is required.

Qualifications

• 3+ years in client relationship/success or account management role.
• Ability to build and maintain strategic relationships for joint client success.
• Strong commercial drive with analytical/operational expertise for long-term client growth.
• Ability to influence senior stakeholders.
• Hands-on experience with AI tools and applications and applying them to improve processes.

Responsibilities

• Own the client relationship as first contact for long-term success.
• Lead onboarding, training, demos, business reviews and renewals.
• Coordinate between Sales, Administration and Product teams.
• Understand client KPIs and provide recommendations using internal/external tools.
• Use AI to analyze data, automate reporting and improve deliverables quality.
• Identify additional revenue streams through cross- or upselling.
• Support sales in communicating the value proposition to clients.
• Prepare client-facing materials like reports and presentations.
• Willingness to travel for meetings as per policy.

Skills

Client relationships

Account mgmt

Analytical

Communication

AI tools

English fluency

Tools

AI analytics tools

Job description

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description

Sportradar's Audiovisual Betting Unit is currently looking for a Client Success Partner, Streaming to help the team to successfully maintain and further develop the relationship to our clients. The candidate will be integrated into our Client Success team and will also be working closely together with our Director Client Success, administration, technical project/platform, content management and sales teams. The ideal candidate must possess the ability to effectively communicate with the different internal stakeholders and also engage in external exchanges and build relationships to achieve the company’s goals.

THE CHALLENGE:

• Own the client relationship and acts as first point of contact for client related matters and their long term success.
• Proactively lead every aspect of the post-sales relationship, onboarding, training, demos, business reviews and regular check-ins, ongoing support and renewal.
• Coordination and internal alignment between Sales, Administration and Product
• Maintain a deep understanding of client relevant KPIs and how to achieve them, sharing recommendations and insights using internal as well as external tools and sources.
• Leverage AI tools to analyze client data, automate reporting and improve efficiency and quality of client deliverables.
• Identify additional streams of revenue by cross- and/or upselling our clients.
• Supporting our sales teams in articulating our unique proposition to potential customers.
• Preparation of client facing materials such as reports, sales decks or educational presentation.
• Willingness to travel for internal and client meetings according to travel policies.

YOUR PROFILE:

• 3+ years of experience working in a client relationship/success or account management role.
• Proven ability to build and maintain strategic relationships within companies driving joint success for clients.
• Strong commercial drive as well as analytical and operational expertise to build and grow long-term relationships with clients.
• Ability to influence and persuade senior stakeholders.
• Hands‑on experience with AI tools and applications (e.g. generative AI, LLMs or AI-driven analytics and automation) and a clear understanding of how to apply them to improve business processes.
• Technology savvy & high interest in the digital world and sports.
• Highly independent and self-driven personality.
• Knowledge and understanding of the online sports betting/igaming industry and common marketing strategies will be considered a plus.
• Excellent English proficiency in written & verbally, additional language skills are of advantage.

OUR OFFER:

• A collaborative environment with colleagues from all over the world (Offices in Europe, Asia and US) including various social events and teambuilding.
• Flexibility to manage your workday and tasks with autonomy.
• A balance of structure and autonomy to tackle your daily tasks.
• Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.
• Global Employee Assistance Programme.
• Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience).
• Online training videos.
• Flexible working hours.

While we appreciate the flexibility and benefits of working from home, we strongly believe that coming together in person fosters stronger connections, encourages collaboration, and drives innovation—both as individuals and as a company. The energy, shared ideas, and team support we experience in the office strengthen the foundation of our success and culture. For this reason, we are an office‑first business operating on a fully on‑site model, with team members working in the office five days a week to build relationships, exchange ideas, and grow together.

OUR RECRUITMENT PROCESS:

• Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations.
• Two Hiring Team Interviews: Meet with the Hiring team and Hiring Manager to dive into your expertise, as also discuss team fit.
• Business case scenario: preparing a presentation for final interview.
• Final Steps: Receive feedback and, if successful, an offer!

The minimum monthly salary for this position is according to the Collective Bargaining Agreement, overpayment will be considered depending on qualifications and working experience.

Additional Information

The minimum monthly salary for this position is according to the Collective Bargaining Agreement. Overpayment will be considered depending on qualifications and working experience.

At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!