Customer Care Executive

Eversports; Wien; Hybrid; EUR 31,000 - 37,000; Full time

Benefits offered by this job

MacBook

Sports package

AI tools like Claude

Job summary

Eversports is seeking a Customer Care Executive who will serve as the dedicated partner liaison for our French speaking B2B partners across France. You will proactively reach out to partners, showcase features they haven't discovered, and foster habitual use of the Eversports Manager beyond onboarding.

The role emphasizes proactive outreach, independent day management, and collaboration with the French Customer Care and Engagement team.

Qualifications

• Native level French and fluent English, spoken and written.
• 1+ years of experience in a customer facing role, ideally B2B partners.
• Comfortable driving conversations by phone and video, not just in writing.
• A proactive mindset: you look for what's next and flag improvements.
• A confident, clear communicator who takes and gives feedback well.
• Experience with CRM tools like HubSpot is a plus.
• A passion for sport or fitness industry.

Responsibilities

• Be one of the main points of contact for our French Boutique partners.
• Run partner meetings to guide studios and venues toward more value from the Eversports Manager.
• Support existing partners via tickets and meetings.
• Manage complaints and requests, track, resolve, and communicate clearly.
• Keep the French Help Center accurate and translate help articles and in-product copy.
• Relay partner feedback and bugs to Product teams and support other teams.
• Contribute to quarterly team goals.
• Manage your day independently while staying connected to the team.

Skills

French (native)

English (fluent)

Customer-facing experience

Proactive mindset

Strong communication

CRM experience (HubSpot)

Sports interest

Tools

HubSpot

Job description

Our hearts are burning for sport in all its facets and for the many opportunities that the digital world brings with it. We at Eversports are an international, dynamic team that works hard, has fun and shares a great mission: "Make Sports Happen".

For more insight into our history, incredible team and products, check out our “About Us” page on our website!

Overview

As our Customer Care Executive, you will be the dedicated partner for our French speaking B2B partners: sports studios, clubs and venues across France. You will help them get the most out of the Eversports Manager.

This is not a purely reactive role. You will proactively reach out to partners, show them features they haven't discovered yet, and help them build a real habit of using the platform well beyond onboarding.

Work time: Full-time (35h/week, every second Friday off!)

Your Tasks

• Be one of the main points of contact for our French Boutique partners
• Run partner meetings to guide studios and venues toward getting more value from the Eversports Manager
• Support existing partners via tickets and meetings
• Manage complaints and requests, track them, resolve them, and communicate back clearly
• Keep our French Help Center accurate, relevant and easy to use, including translating help articles and in product copy
• Relay partner feedback and bugs to Product teams, and support other teams
• Contribute to quarterly team goals
• Manage your day independently while staying closely connected to the wider French Customer Care and Engagement team

Your Profile

• Native level French and fluent English, spoken and written
• 1+ years of experience in a customer facing role, ideally supporting B2B partners
• Comfortable driving conversations by phone and video, not just in writing
• A proactive mindset: you look for what's next rather than waiting to be told, and you flag improvements before someone asks
• A confident, clear communicator who gives and takes feedback well
• Experience with HubSpot or another CRM is a plus
• A passion for sport or the fitness and wellness industry

What’s in it for you?

• Work smarter, not longer: our full-time week is 35 hours, and one day off every second week
• Work in the office located in the heart of one of most liveable cities, with the flexibility to work from home on the days you need it
• Have access to AI Tools like Claude
• Stay active with the Eversports sports package
• Take time to explore what inspires you during our quarterly “Day to Explore”
• Work with modern equipment - every team member gets a MacBook to perform at their best
• Join our regular sports sessions, team activities, and events - we work hard, but we also play
• Be part of a passionate, international, and sporty team that believes work should feel meaningful and fun!

At Eversports, we believe in transparency, so here is the fine print: for the current position we will offer a minimum yearly gross salary of EUR 34,000 (based on a full-time basis of 35h)

At Eversports we acknowledge and value the strength in diversity which is why we have 130+ employees from over 25 different countries. Alongside our strong value for diversity is our emphasis on respect towards others. Every employee has a voice and the opportunity to contribute towards developing our company. We look forward to receiving your application regardless of your gender, ethnicity, age, disability and sexual orientation.