CRM Solutions Architect — SAP Cloud Expert

Netconomy GmbH; Graz, Wien, Pörtschach am Wörther See; Hybrid; EUR 58,000 - 71,000; Full time

Benefits offered by this job

Flexible working models

Hybrid work option

Structured onboarding & mentoring

Company Summit

Social events

Job summary

NETCONOMY GmbH is seeking a CRM Consultant to advise customers on operative and strategic CRM implementations, including SAP Service/Sales Cloud. You will accompany clients from pre-sales through design and implementation, including workshops to document requirements and translate them into innovative solutions.

You will support configuring CRM solutions, developing integration scenarios, and pursuing integrated CX/ERP approaches.

Qualifications

• 3+ years of professional experience with CRM solutions (e.g., Salesforce, Microsoft Dynamics, SAP C4C) or comparable CRM planning/implementation experience.
• 3+ years applying technical solutions and designing system architectures.
• Strong business understanding of sales/service processes or loyalty programs.
• Knowledge of cloud technologies and integration methods (REST APIs).
• Excellent communication skills in German and English (min. B2).
• Willingness to travel approx. 15–20% of time.
• SAP Service or Sales Cloud certifications would be desirable.

Responsibilities

• Advise customers on CRM implementation at operative and strategic levels (e.g., SAP Service/Sales Cloud).
• Lead pre-sales to solution design and implementation phases.
• Prepare problem space with workshops, document requirements, and translate them into solutions.
• Support configuration and adaptations of CRM solutions.
• Assist development with integration scenarios into existing landscapes.
• Pursue integrated CRM solutions with other CX and ERP systems.

Skills

CRM solutions

Cloud technologies

REST APIs

System architectures

German & English

Travel willingness

Communication skills

CRM certifications

Job description

NETCONOMY GmbH is seeking a CRM Consultant to advise customers on operative and strategic CRM implementations, including SAP Service/Sales Cloud. You will accompany clients from pre-sales through design and implementation, including workshops to document requirements and translate them into innovative solutions.

You will support configuring CRM solutions, developing integration scenarios, and pursuing integrated CX/ERP approaches.