Copywriter

Chronos Agency; Wien; On-site; EUR 40,000 - 65,000; Full time

Job summary

Chronos Agency seeks a seasoned copywriter for ecommerce email and SMS. You will craft campaigns and flows for multiple client brands, developing subject lines, headlines, body copy and CTAs that match each brand's voice.

You will switch between playful beauty, clinical skincare, and rugged outdoor tones, delivering one-off campaigns and automated flows while hitting tight deadlines and adhering to direct-response best practices.

Qualifications

• 3–5 years writing conversion copy with ecommerce email or SMS experience.
• Native-level English copy for US, UK and Australian audiences.
• Portfolio of live email or DTC copy demonstrating outcomes.
• Understanding of direct-response principles and urgency framing.
• Ability to switch voice across brands without quality loss.

Responsibilities

• Write emails and texts that drive repeat revenue for client brands.
• Turn briefs into subject lines, headlines, body copy and CTAs.
• Create campaigns across multiple brands with varied voices.
• Refresh automated flows (welcome, abandoned cart, post-purchase, etc.).
• Write compliant SMS/MMS messages with tight character limits.
• Collaborate with designers to ensure copy and layout alignment.
• Incorporate feedback and revisions within 24 hours.
• Meet weekly output targets for 12–15 accounts.

Skills

Conversion copywriting

Email marketing

SMS writing

Brand voice versatility

Native English writing

Tools

Klaviyo

Job description

About Chronos Agency

Chronos is a retention marketing agency that grows ecommerce brands through email and SMS. We plan, write, design and run Klaviyo flows and campaigns for DTC brands across beauty, skincare, home, outdoor and lifestyle, selling into the US, UK, Australia, Canada and beyond.

Our copy is built on direct-response fundamentals: awareness levels, customer psychology and a clear reason to act in every send. We hold every email to one standard — on-brand, specific, and written to convert.

The Role

You'll write the emails and texts that drive repeat revenue for our client brands. Strategists hand you a brief — the angle, the offer, the audience — and you turn it into subject lines, headlines, body copy and CTAs that sound like the brand and get the click.

You'll write across several brands at once, switching voices from playful K-beauty to clinical skincare to rugged outdoor gear in the same day. Expect a mix of one-off campaigns, automated flows (welcome, abandoned cart, post-purchase, winback) and SMS.

Key Responsibilities

• Write email campaign copy from strategist briefs: subject lines, preview text, headlines, subheadlines, body, benefit bullets and CTAs.
• Write and refresh automated flow emails (welcome, abandoned cart, browse abandonment, post-purchase, winback, sunset).
• Write SMS and MMS messages that fit tight character limits and compliance rules.
• Master each client's voice, product facts and guardrails, and never invent claims, offers or results.
• Produce subject line and angle variants for A/B tests, and use results to sharpen future copy.
• Work with designers so copy and layout land together — hierarchy, scannability, CTA placement.
• Take feedback from the Copy Lead and strategists, and turn revisions around within 24 hours.
• Hit weekly output targets across 12-15 clients accounts while meeting every send deadline.

Requirements

• 3-5 years writing conversion copy, with at least 1 year in ecommerce email or SMS.
• Native-level written English — clean, natural copy for US, UK and Australian audiences.
• A portfolio of live email or DTC copy you can walk us through, including what it was meant to achieve.
• Working knowledge of direct-response principles: awareness levels, benefits over features, offer framing, urgency done honestly.
• Proven ability to shift between distinct brand voices without losing quality.
• Comfort with fast-turnaround, deadline-driven agency work across multiple clients.
• Reliable home internet, a quiet workspace, and availability during agreed core hours.

Nice To Have

• Hands-on Klaviyo experience (building or editing flows and campaigns).
• Familiarity with copy frameworks such as Eugene Schwartz's Breakthrough Advertising or similar direct-response training.
• Experience in beauty, skincare, wellness or home and garden categories.
• Basic understanding of email metrics — open, click and conversion rates, revenue per recipient.
• Experience using AI writing tools responsibly to speed up drafts without losing voice.

What Success Looks Like

• 30 days: writing for 4-5 accounts
  60 days: writing for 8-10 accounts
  90 days: writing for 12-15 accounts