AI-Powered Onboarding Product Manager

Prewave; Wien; Hybrid; EUR 41.400 - 50.600; Vollzeit

Benefits dieser Stelle

Birthday off

MyClubs partnership

Mental health support

Health check-ups

Training programs

Team events

Device of choice

Hybrid work

Zusammenfassung

Prewave is seeking a Product Manager to own end-to-end onboarding and activation for new customers, guiding cross-functional teams across Success, Data, Engineering, and Sales. You will shape onboarding through a Shape Up cadence and align priorities without formal authority, using AI tools to accelerate analysis.

The role requires 5+ years in product management, a strong ownership mindset, and experience managing complex dependencies.

Qualifikationen

• 5+ years of experience in Product Management, ideally with a focus on internal tooling, operations, or process-driven products rather than purely technical/feature development.
• Strong stakeholder management skills, with a proven ability to align cross-functional teams around shared priorities.
• Demonstrated ownership mentality — comfortable driving end-to-end outcomes without direct authority over the teams you depend on.
• Solid understanding of dependency management within complex, multi-team processes.
• Openness toward using AI tools to support analytical workflows.
• Based in or willing to work from Vienna, with in-office presence expected two days per week on average.

Aufgaben

• Take end-to-end ownership of the onboarding process, ensuring a smooth path for new customers from signup to full product adoption.
• Act as the connective bridge between Customer Success Operations, Sales, Data Management, and Engineering, aligning priorities across teams without formal reporting authority over them.
• Manage dependencies across engineering domains — including integrations, resilience, and supply chain data — to keep onboarding workstreams unblocked and moving.
• Develop a deep understanding of customer needs and how the onboarding journey connects to Prewave's broader product ecosystem.
• Prioritize internal process improvement and dependency management, working closely with key engineering contacts to remove friction from the onboarding experience.
• Operate within our Shape Up framework (6 weeks of building, 2 weeks of cool-down/planning), shaping and scoping onboarding-related work each cycle.
• Collaborate with design and cross-functional stakeholders to continuously refine onboarding workflows as the company scales.

Kenntnisse

Product Management

Stakeholder management

Ownership mentality

Dependency management

AI tools awareness

Tools

Shape Up

Jobbeschreibung

Prewave is seeking a Product Manager to own end-to-end onboarding and activation for new customers, guiding cross-functional teams across Success, Data, Engineering, and Sales. You will shape onboarding through a Shape Up cadence and align priorities without formal authority, using AI tools to accelerate analysis.

The role requires 5+ years in product management, a strong ownership mindset, and experience managing complex dependencies.