AI-Driven Streaming Client Success Partner

Sportrada; Wien; On-site; EUR 50,000 - 73,000; Full time

Benefits offered by this job

Collaborative environment

Autonomy and flexibility in workday

Diversity & inclusion groups (Women in

Pride groups

Global Employee Assistance Programme

Calm & Relay well-being app

Job summary

Sportradar's Audiovisual Betting Unit is seeking a Client Success Partner, Streaming, to maintain and develop relationships with our clients. The role collaborates with the Client Success team, Director Client Success, administration, technical project/platform, content management and sales teams.

Responsibilities include ownership of client relationships, onboarding, training, demos, business reviews and renewals, with travel as required.

Qualifications

• 3+ years of experience in a client relationship/success or account management role.
• Ability to build and maintain strategic relationships within companies.
• Strong commercial drive with analytical and operational expertise.
• Ability to influence and persuade senior stakeholders.
• Hands-on experience with AI tools and applications and applying them to business processes.

Responsibilities

• Own the client relationship and act as first point of contact for client matters and long-term success.
• Lead post-sales activities: onboarding, training, demos, business reviews, and renewals.
• Coordinate between Sales, Administration and Product teams.
• Understand client KPIs and provide insights using internal and external tools.
• Use AI to analyze client data, automate reporting, and improve efficiency and deliverables.
• Identify cross- and upsell opportunities with clients.
• Support sales in articulating Sportradar’s proposition to potential customers.
• Prepare client-facing materials such as reports and decks.
• Willingness to travel for internal and client meetings.

Skills

Client relationship management

Account management

Analytical thinking

Communication with stakeholders

AI tools proficiency

English proficiency

Sports betting knowledge

Tools

AI analytics tools

Job description

Sportradar's Audiovisual Betting Unit is seeking a Client Success Partner, Streaming, to maintain and develop relationships with our clients. The role collaborates with the Client Success team, Director Client Success, administration, technical project/platform, content management and sales teams.

Responsibilities include ownership of client relationships, onboarding, training, demos, business reviews and renewals, with travel as required.