Account Manager

Global Payments; Wien; On-site; EUR 70,000 - 110,000; Full time

Job summary

Global Payments is seeking a Senior Account Manager to be the primary strategic contact for a portfolio of key client accounts in our Client Management team. You will build trusted relationships and drive an outstanding client experience while coordinating governance and growth initiatives.

In this role you will lead executive stakeholder engagement, manage renewals and revenue expansion, and collaborate with cross-functional teams to resolve complex issues.

Qualifications

• 8+ years in client relationship management or account management.
• Experience managing executive-level stakeholder relationships.
• Experience in payments/fintech/banking or a regulated industry.
• Strong commercial acumen with revenue growth experience.
• Excellent communication and negotiation skills.

Responsibilities

• Be the strategic contact for a portfolio of key client accounts.
• Lead governance activities: business reviews, performance reporting, service assessments, and executive stakeholder engagement.
• Coordinate resolution of complex service, operational, and technical issues with internal teams.
• Develop and execute account growth strategies to expand product adoption and strengthen long-term partnerships.
• Manage commercial activities including contract renewals, account planning, forecasting and strategic opportunities.

Skills

Client relationship management

Stakeholder management

Payments industry knowledge

Contract renewals

Revenue growth

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Senior Account Manager to join our ever-evolving Client Management team in Global Payments and help shape the future of global commerce.

What you’ll own

• Serve as the primary strategic contact for a portfolio of key client accounts, building trusted relationships and ensuring an outstanding client experience.
• Lead client governance activities, including business reviews, performance reporting, service assessments, and executive stakeholder engagement.
• Coordinate the resolution of complex service, operational, and technical issues by partnering with internal teams and advocating for client needs.
• Develop and execute account growth strategies, identifying opportunities to expand product adoption, increase revenue, and strengthen long-term partnerships.
• Manage commercial activities including contract renewals, account planning, forecasting, and support for strategic business opportunities.

What you’ll bring

• 8+ years of experience in client relationship management, account management, customer success, or a similar client-facing role.
• Proven ability to manage executive-level stakeholder relationships and navigate complex enterprise organizations.
• Experience working within payments, financial services, fintech, banking, or another highly regulated industry.
• Strong commercial acumen with experience driving account growth, contract renewals, and revenue expansion initiatives.
• Excellent communication, presentation, negotiation, and problem-solving skills, with the ability to influence stakeholders across all levels.
• It’s a bonus if you have Experience managing strategic or enterprise-level client accounts within the payments industry. Understanding of merchant acquiring, payment processing, card services, or related financial technology solutions. Experience working across global or matrixed organizations supporting complex client environments.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative, always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Headquartered in Atlanta, Georgia, we’re a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

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EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].