iStorming - Consultoría IT - Argentina
Hanseatica Compañía de Seguros
OpenDev Pro
NOS Soluciones en Recursos Humanos
Sinergium Biotech S.A
Cona Consultores SRL
ADN Recursos Humanos
América RH
Hanseatica Compañía de Seguros
Moët Hennessy
Capital Humano Agro
Consultores de Empresas
HOSPITAL ITALIANO LA PLATA
Lectus - Soluciones en RRHH
América RH
Una empresa de consultoría de TI busca un analista/consultor de soporte de Salesforce altamente cualificado. Deberás proporcionar soporte diario para aplicaciones Salesforce, colaborar con usuarios y ofrecer soluciones a largo plazo. Se valoran más de 7 años de experiencia y habilidades en Salesforce. La posición es remota y se ofrece un horario de lunes a viernes.
En iStorming Consultoría IT, nos encontramos en la búsqueda de Salesforce Sr, para importante empresa del rubro Software
Description
We are seeking a highly skilled and experienced Salesforce Support Analyst/Consultant to join our team in supporting and enhancing Salesforce applications under an Application Management Services (AMS) model. The ideal candidate will be responsible for resolving support tickets, identifying and addressing root causes, collaborating with end users, and ensuring the stability and performance of the Salesforce platform.
Key Responsibilities:
Provide day-to-day support for Salesforce applications in an AMS environment.
Analyze and resolve incidents, service requests, and change requests within defined SLAs.
Perform root cause analysis for recurring issues and implement long-term solutions.
Collaborate with business users to understand issues and provide functional and technical support.
Develop and deploy enhancements, bug fixes, and configuration changes using Salesforce best practices.
Maintain and improve system documentation, including technical specifications and user guides.
Monitor system performance and proactively identify areas for improvement.
Participate in release management, testing, and deployment activities.
Work closely with cross-functional teams including QA, business analysts, and project managers.
Preferred Qualifications:
7+ years of hands-on experience in Salesforce development and consulting.
Strong expertise in Salesforce configuration, Apex, Visualforce, Lightning Components (Aura/LWC).
Experience with Salesforce Service Cloud, Sales Cloud.
Proven experience in AMS or production support environments.
Strong understanding of ITIL processes and ticketing tools (e.g., ServiceNow, Jira).
Excellent problem-solving and analytical skills.
Strong communication skills with the ability to interact with technical and non-technical stakeholders.
Ability to work on fast-paced environments.
Familiarity with Agile methodologies.
Strong understanding of business processes and how Salesforce can be leveraged to improve them.
Languages
Spanish – Native
English - Fluent
Modalidad: remota
De lunes a viernes de 09:00 a 18:00hs
Por favor, enviar CV (en formato .doc) a seleccionrrhh@istorming.com.ar indicando remuneración bruta pretendida y Ref SF01 - Posición.- Muchas gracias
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.