Warranty Claim Specialist

Lenovo; Buenos Aires; Presencial; ARS 1.200.000 - 1.600.000; Jornada completa

Descripción de la vacante

Lenovo is seeking a Warranty Claims Specialist to support North America AWSP through analysis, claims management, and program support. The role blends customer support with data-driven problem solving and process improvements within Lenovo's service operations, with hybrid work based in Buenos Aires.

The ideal candidate has 2+ years in related fields, strong English, and the ability to work independently in a dynamic environment, collaborating across countries and cultures.

Formación

• Bachelor's degree or equivalent experience.
• 2+ years in customer support, operations, claims, data analysis, or related fields.
• Advanced English communication (written and verbal) required.
• Experience with large datasets or dashboards is a plus.

Responsabilidades

• Analyze warranty work orders and data to identify discrepancies, trends, and improvement opportunities.
• Investigate claim exceptions and support resolution of complex warranty-related issues.
• Monitor service provider performance and compliance with program requirements.
• Provide guidance to Authorized Warranty Service Providers regarding policies, procedures, and portal usage.
• Research warranty order status, parts shipments, and claim processing issues.
• Maintain data accuracy across systems and ensure proper documentation of activities.
• Create and maintain reports and operational tracking tools.
• Collaborate with cross-functional teams to improve processes and customer experience.
• Identify opportunities for automation and process optimization.
• Provide support via email and phone, with a primary focus on written communication.

Conocimientos

Advanced English

Data analysis

Analytical thinking

Time management

Educación

Bachelor's Degree or in progress

Herramientas

Microsoft Excel

Dashboards / Reporting tools

AI productivity tools (Copilot)

Descripción del empleo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

Warranty Claims specialist

About the Role Lenovo's Service Management Support Center (SMSC) is looking for a Warranty Claims Specialist to support North America Authorized Warranty Service Providers (AWSP) through operational analysis, claims management, and program support activities.

This role combines customer support, data analysis, and operational problem-solving to ensure accurate claim processing, program compliance, and continuous improvement of service operations.

The ideal candidate is analytical, detail-oriented, proactive, and capable of managing multiple priorities while working independently in a dynamic environment.

This position offers opportunities to participate in operational excellence initiatives, process improvement projects, automation efforts, AI-driven solutions, and data-driven decision making within Lenovo's service organization.
This position is hybrid based in Buenos Aires

What You’ll Do RESPONSIBILITIES

• Analyze warranty work orders and operational data to identify discrepancies, trends, and improvement opportunities.
• Investigate claim exceptions and support resolution of complex warranty-related issues.
• Monitor service provider performance and compliance with program requirements.
• Provide guidance and support to Authorized Warranty Service Providers regarding policies, procedures, and portal usage.
• Research warranty order status, parts shipments, and claim processing issues.
• Maintain data accuracy across systems and ensure proper documentation of activities.
• Create and maintain reports and operational tracking tools.
• Collaborate with cross-functional teams to improve processes and customer experience.
• Identify opportunities for automation and process optimization
• Provide support via email and phone, with a primary focus on written communication.

Requirements

• Bachelor's Degree (completed or in progress) or equivalent experience.
• 2+ years of experience in customer support, operations, claims management, data analysis, or related fields.
• Advanced English communication skills (written and verbal) – Mandatory.
• Strong analytical and problem-solving skills.
• Intermediate Microsoft Excel skills, including data analysis, reporting, and data validation.
• Experience working with large datasets, reporting tools, or dashboards is a plus
• Familiarity with AI productivity tools (Microsoft Copilot or similar) is desirable.
• Excellent attention to detail and ability to identify data inconsistencies.
• Strong organizational, prioritization, and time management skills.
• Self-motivated with the ability to work independently and drive results.
• Ability to collaborate effectively with teams across different countries and cultures.

We believe in treating each other with respect and dignity. We judge all applicants and employees by their qualifications, demonstrated skills and achievements without regard to race, color, religion, gender, gender identity or expression, national origin, ethnicity, sexual orientation, sex, age, disability, veteran status, marital status or any other characteristic protected by local law. When necessary, Lenovo will provide reasonable accommodations for employees with disabilities or those with special religious requirements. All employees help to create a positive work environment by adhering to these standards.

If you require an accommodation to complete this application, please [e-mail]