Vice President Commercial

Lfbcareers; Buenos Aires; On-site; ARS 1,800,000 - 2,600,000; Full time

Job summary

Mastercard in Argentina seeks a Vice President, Fintech & Merchants Lead to drive revenue growth across fintech and retail segments in Argentina & Uruguay. You will manage a team of account managers, align sales strategy with regional goals, and work with regional and global teams to deliver results.

The role combines strategic leadership with hands-on execution to expand market share and partnerships. The selected candidate will drive vision, strategy and execution for fintech/merchants,

Responsibilities

• You will lead client, conference centre, and dining operations by implementing global standards and procedures to deliver consistently high service.
• You will maintain a proactive, solution-oriented approach to daily operations, prioritizing safety and security.
• You will manage and resolve client feedback promptly and professionally, escalating and closing issues through to resolution.
• You will own the EMS room booking process to ensure space availability, optimized utilization, and business continuity.
• You will produce and share performance metrics (e.g., meeting space utilization, visitor statistics, sales trends) to inform decisions and improve outcomes.
• You will drive KPI performance across services, ensuring excellence in menu offerings and overall program effectiveness.
• You will run vendor governance through business reviews, corrective actions, renewals, and RFP support to improve dining services and offerings.
• You will own budget planning and forecasting, productivity targets, and cost optimization while protecting service integrity.

Job description

You will lead the day-to-day and strategic delivery of Amenity Services, covering client-facing conference centre operations, meeting space governance via EMS, and dining/F&B services. You will partner closely with internal stakeholders across AV/technology, Security, Facilities, Catering, Events, and third-party vendors to ensure consistent service standards, strong controls (safety, security, data protection), and measurable business results (KPIs, utilization, cost discipline). This role is 100% onsite at our Centro Empresarial Núñez office.

Job Responsibilities

Service Delivery & Client Experience

• You will lead client, conference centre, and dining operations by implementing global standards and procedures to deliver consistently high service.
• You will maintain a proactive, solution-oriented approach to daily operations, prioritizing safety and security.
• You will manage and resolve client feedback promptly and professionally, escalating and closing issues through to resolution.

Governance, Tools, and Performance Management

• You will own the EMS room booking process to ensure space availability, optimized utilization, and business continuity.
• You will produce and share performance metrics (., meeting space utilization, visitor statistics, sales trends) to inform decisions and improve outcomes.
• You will drive KPI performance across services, ensuring excellence in menu offerings and overall program effectiveness.

Vendors, Budget, and Continuous Improvement

• You will run vendor governance through business reviews, corrective actions, renewals, and RFP support to improve dining services and offerings.
• You will own budget planning and forecasting, productivity targets, and cost optimization while protecting service integrity.

Required Qualifications, Capabilities and Skills

• Degree in Hospitality or a related field; experience in 5-star hotels, event planning, and F&B environments.
• Proven leadership in team management, meeting planning, and customer service.
• Expertise in food, beverage, and catering services.
• Strong stakeholder management skills, including engagement with executives and senior internal and external clients.
• Demonstrated ability to prioritize work, execute under pressure, and meet deadlines in a fast-paced environment.
• Strong analytical and reporting capability, including producing financial reports aligned to budget and forecasts.
• Proficiency in MS Office; comfortable adopting and operating within structured tools and processes (., EMS, ARI).
• Clear written and verbal communication; decisive, team-oriented, and strong problem-solving skills.

Vice President, Fintech & Merchants Lead

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Vice President, Fintech & Merchants Lead
Overview
Reporting to the SVP and Cluster Lead ARU, this role is a key member of the AR + UY leadership team, and responsible for developing the fintech, retail and commerce sector.
The selected candidate will be expected to drive the vision, strategy and execution for their
segment, managing a team of account managers, and working through our regional / global
teams to drive results and achieve objectives.
The specific responsibilities include:
- Grows revenue by identifying and pursuing opportunities with new or existing
customers/markets across the Fintech and Merchants (Retail & Commerce) segments in
Argentina & Uruguay markets.
- Focuses on growing market share, the number of customer touch points, and
Mastercard's regional footprint
- Sets sales strategy aligned with geography and segment strategy for Fintech and
Merchants customers
- Responsible for pipeline management at the segment level
- Leads the development and execution