Technology Support III - DevOps Engineer

JPMorgan Chase & Co.; Buenos Aires; Presencial; ARS 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. is seeking an experienced Technology Support III to ensure stability, availability, and performance of production application flows. You will troubleshoot, maintain, and resolve interruptions, promoting continuous improvement and a seamless user experience.

The role emphasizes AI-assisted incident handling, observability, and ITIL-aligned processes across on-premises and cloud environments. Join a team committed to resiliency and operational excellence.

Formación

• 3+ years of experience troubleshooting, resolving, and maintaining IT services.
• Experience using enterprise-authorized AI capabilities to support production workflows.
• Ability to review AI-assisted incident recommendations before action.
• Knowledge of large-scale applications or infrastructure both on premises and in public cloud.
• Experience with observability and monitoring tools.
• Exposure to ITIL processes.

Responsabilidades

• Provides end-to-end service delivery and maintains day-to-day operations for system stability and availability.
• Utilizes AI capabilities to speed up incident triage and trend analysis with proper validation.
• Monitor production environments for anomalies and coordinate escalation and communication.
• Analyze complex situations to anticipate issues and support incident/problem/change management.
• Apply AI-assisted practices to identify recurring interruptions and recommend remediation.

Conocimientos

IT troubleshooting

AI-assisted incident handling

Cloud/On-prem knowledge

ITIL awareness

Herramientas

Observability tools

Descripción del empleo

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalates, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery and supports day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
• Assist in the monitoring of production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure
• Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework