Technical Support Engineer

Good Company VC; Buenos Aires; Híbrido; ARS 800.000 - 1.300.000; Jornada completa

Descripción de la vacante

Healthee, a health benefits platform, is hiring a Technical Support Engineer for its Buenos Aires office. You will work with enterprise customers, CSМs, and engineers to resolve complex issues, perform in-depth troubleshooting, and manage cases with a focus on customer delight.

Ideal candidates have 4+ years in tech support or technical account management for B2B SaaS, strong API knowledge (REST/GraphQL), and experience with SSO protocols.

Formación

• 4+ years in technical support or similar, B2B SaaS experience preferred.
• Experience diagnosing web and/or mobile applications.
• Strong knowledge of REST APIs and GraphQL APIs.
• Knowledge of SSO incl. OAuth, SAML, SCIM.
• Able to reproduce issues, triage, and file bugs with Engineering.
• Excellent interpersonal, multitasking and communication skills.
• Strong English written and verbal communication.
• Calm, proactive, empathetic, and energetic demeanor.
• Able to take initiative and adapt to changing priorities.

Responsabilidades

• Collaborate with enterprise customers, CSMs, Benefits Specialists and engineers to resolve complex issues.
• Troubleshoot and handle the most complex inquiries via main support channels.
• Manage cases and provide optimal support solutions per client needs.
• Investigate root causes by analyzing logs and using developer tools.
• Reference docs and contribute to internal knowledge base content.
• Coordinate with business and engineering teams for clear communication.
• Generate regular reports on platform health and quality.
• Build systems to manage tasks from reporting to completion; scale processes.

Conocimientos

Technical support

Customer relationship

Troubleshooting

REST APIs

GraphQL

OAuth/SAML/SCIM

English communication

Issue triage

Documentation writing

B2B SaaS understanding

Herramientas

Claude code

Codex

Developer tools

Descripción del empleo

Come work with us!

Welcome to Healthee, where healthcare meets simplicity. It's 2026, and our mission is to empower employees to take control of their health benefits with clarity and confidence- navigating complex systems in under 27 seconds. Using cutting-edge AI, we personalize and streamline the experience of understanding, using, and optimizing health coverage.

We're not just building a product. We’re crafting an intelligent platform that transforms lives through data-driven insights and seamless digital experiences.
We are looking for a Technical Support Engineer to join our team in our Buenos Aires office!

Key Responsibilities:

• Work closely with our enterprise customers, CSMs, Benefits Specialists, and engineers to resolve the most complex issues.
• Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels.
• Manage and solve assigned cases by providing the best support solution given the client needs.
• Investigate the root cause of issues by isolating the problem, searching application logs, and utilizing developer tools.
• Reference technical documentation and aid in building technical internal knowledge base content where gaps may be present.
• Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
• Develop regular reports to understand the health and quality of our platform.
• Build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems.

• 4+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable.
• Experience with inspecting and diagnosing web-applications and/or mobile applications.
• Strong understanding of and experience with REST APIs and/or GraphQL API.
• Knowledge of Single Sign-on including OAuth, SAML, and SCIM.
• Uses AI coding and research tools (Claude code, Codex, or similar) as part of their work for diagnosing and troubleshooting high complex problems.
• Ability to reproduce customer issues, perform initial triage and file bugs with Engineering
• Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution.
• Excellent interpersonal skills and multitasking abilities
• Strong english command. Superb written and verbal communication skills.
• Comfortable writing customer-facing explanations in plain english.
• Calm under pressure, positive attitude, empathy, and high energy.
• Ability to take initiative and adapt.