Technical Account Mgr

Zoomcar; Buenos Aires; Presencial; ARS 74.429.128 - 104.200.779; Jornada completa

Descripción de la vacante

Zoomcar is looking for a Technical Account Manager in Buenos Aires, Argentina. You will serve as the primary technical contact for our premium customers, focusing on network security and delivering exceptional service.

This role involves analyzing customer network data, educating customers through webinars, and providing technical support to clients across the LATAM Region.

The position requires strong communication skills and relevant experience in network settings, with additional preference for certifications like CCNA and CCNP.

Formación

• Relevant professional experience ideally in network industry.
• CCNA, CCNP, CCIE, and/or CISSP certifications preferred.
• Willingness to travel.

Responsabilidades

• Analyze and recommend changes for network configurations.
• Educate customers and deliver webinars or workshops.
• Manage technical cases until closure.
• Conduct weekly status calls and quarterly reports.

Conocimientos

Customer service orientation

Strong communication skills

Network security experience

Routing experiences

Advanced English

Herramientas

MS Word

PowerPoint

Excel

Descripción del empleo

As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. This is a opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

Skills & Qualifications

• Relevant professional experience preferably in the network industry
• Solid network security and routing experiences
• Exceptional customer service orientation and strong communications skills
• Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
• Proficient with MS Word, PowerPoint, and Excel
• Scripting and Windows server app experience
• Willing to travel
• Advanced English level

Job duties

• Collection, analysis and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and analysis of packet trace information
• Recommend actions based on analysis
• Customer education, deliver knowledge transfer like webinar or workshops
• Software recommendation, conduct bug scrubs reports
• Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report
• Develop best practice deployment and troubleshooting methodology documentation
• Follow up technical cases and manage the right expectation until the closure of the cases
• Conduct weekly status conference calls with customers to report status of open issues and projects
• Conduct quarterly reports for your managed accounts
• Work closely and provide direct technical email and phone support to our customers in the LATAM Region
• Analysis of support request, completion of requests for information and documentation
• Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at [e-mail].

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.