Technical Account Mgr

Fortinet, Inc.; Buenos Aires; Presencial; ARS 600.000 - 1.200.000; Jornada completa

Descripción de la vacante

A leading network security company in Buenos Aires is seeking a skilled networking professional to analyze configurations, support customers, and deliver educational workshops. The role involves collecting network information, conducting software testing, and providing expert technical support across the LATAM region. Strong communication skills and advanced English are essential along with relevant certifications. Join our team to contribute to customer success and service excellence.

Formación

• Relevant professional experience preferably in the network industry.
• Solid network security and routing experiences.
• Willing to travel.
• Certifications such as CCNA/CCNP/CCIE and/or CISSP are assets.
• Proficient with MS Word, PowerPoint, and Excel.
• Scripting and Windows server app experience.
• Willing to travel.
• Advanced English level.

Responsabilidades

• Analyze configuration information and recommend changes.
• Collect and analyze customer network information.
• Educate customers and conduct workshops.
• Perform testing to upgrade customer devices.
• Customer education, deliver knowledge transfer like webinar or workshops
• Software recommendation, conduct bug scrubs reports
• Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report
• Develop best practice deployment and troubleshooting methodology documentation
• Follow up technical cases and manage the right expectation until the closure of the cases
• Conduct weekly status conference calls with customers to report status of open issues and projects
• Conduct quarterly reports for your managed accounts
• Work closely and provide direct technical email and phone support to our customers in the LATAM Region
• Analysis of support request, completion of requests for information and documentation
• Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results

Conocimientos

Network security experience

Customer service orientation

Communication skills

Advanced English level

Educación

CCNA, CCNP, CCIE, and/or CISSP certifications

Herramientas

MS Word

PowerPoint

Excel

Scripting

Windows server applications

Descripción del empleo

Skills & Qualifications

• Relevant professional experience preferably in the network industry
• Solid network security and routing experiences
• Exceptional customer service orientation and strong communications skills
• Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
• Proficient with MS Word, PowerPoint, and Excel
• Scripting and Windows server app experience
• Willing to travel
• Advanced English level

Job duties

• Collection, analysis and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and analysis of packet trace information
• Recommend actions based on analysis
• Customer education, deliver knowledge transfer like webinar or workshops
• Software recommendation, conduct bug scrubs reports
• Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report
• Develop best practice deployment and troubleshooting methodology documentation
• Follow up technical cases and manage the right expectation until the closure of the cases
• Conduct weekly status conference calls with customers to report status of open issues and projects
• Conduct quarterly reports for your managed accounts
• Work closely and provide direct technical email and phone support to our customers in the LATAM Region
• Analysis of support request, completion of requests for information and documentation
• Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results