Strategic Client Insights & Service Innovation Analyst

JPMorganChase; Buenos Aires; On-site; ARS 90,953,000 - 144,009,000; Full time

Job summary

JPMorgan Chase seeks a Service Innovation & Client Engagement Analyst to help create and scale proactive client engagement. You will research client contexts, assemble materials, and maintain templates to support efficient client meetings and insights-driven relationships.

Responsibilities include documenting processes, analyzing data, preparing user stories, and supporting future-state capabilities with governance materials, under senior supervision.

Qualifications

• 1+ years of experience in strategy, business management, consulting, client service, product, operations, data analysis, or related field.
• Strong analytical, research, and problem-solving skills with attention to accuracy and detail.
• Clear written and verbal communication and the ability to synthesize information into concise materials.
• Excellent organization and time-management with the ability to manage multiple assignments and deadlines.
• Ability to work collaboratively and incorporate feedback quickly.
• Proficiency in PowerPoint and Excel.
• Bachelor's degree or equivalent experience.

Responsibilities

• Build and maintain client-meeting materials, briefing packs, templates, discussion guides, and follow-up trackers for proactive engagements.
• Gather and organize client, portfolio, service, product, and operational information to support meeting preparation and insight development.
• Support pilot execution by coordinating participants, schedules, materials, feedback, actions, and status reporting.
• Document current-state processes, pain points, user needs, business requirements, and future-state workflows.
• Perform quantitative and qualitative analysis to identify trends, measure engagement activity, and assess client and business outcomes.
• Prepare clear presentations, summaries, meeting notes, dashboards, and governance materials for working teams and senior stakeholders.
• Maintain project plans, action logs, risk and dependency trackers, and other execution documentation.
• Support user research, testing, and implementation of capabilities related to client insights, AI-assisted preparation, workflow, action tracking, and measurement.
• Coordinate across global and cross-functional stakeholders, follow up on commitments, and ensure information remains current and accurate.
• Identify opportunities to simplify recurring work, standardize content, and improve the quality and efficiency of delivery.

Skills

Analytical skills

Communication

Presentation

Time management

Team collaboration

PowerPoint

Excel

Education

Bachelor's degree or equivalent experience

Tools

PowerPoint

Excel

Job description

JPMorgan Chase seeks a Service Innovation & Client Engagement Analyst to help create and scale proactive client engagement. You will research client contexts, assemble materials, and maintain templates to support efficient client meetings and insights-driven relationships.

Responsibilities include documenting processes, analyzing data, preparing user stories, and supporting future-state capabilities with governance materials, under senior supervision.