Station Manager Interino

europcar; Gualeguaychú; Presencial; ARS 90.780.000 - 136.170.000; Jornada completa

Descripción de la vacante

Europcar Mobility Group is seeking a Station Manager I to lead daily operations at a car rental station, manage a high-performing team, and ensure a seamless customer experience. You will implement strategy with an operational focus and drive performance through effective leadership.

Ideal candidates bring proven leadership, customer-centric approach, and experience in fleet management, budgeting, and achieving sales targets while maintaining a safe, compliant environment for staff and

Formación

• Proven leadership and management experience in fast-paced environments.
• Strong customer service skills with a track record of delivering results.
• Experience in fleet management and operational efficiency.
• Background in supervisory roles and staff training.

Responsabilidades

• Operational Management: Oversee day-to-day operations, ensuring processes run smoothly.
• Customer Service: Address inquiries, resolve issues, and manage complaints to maintain high satisfaction.
• Staff Management: Recruit, train, supervise, and evaluate station staff; schedule shifts.
• Sales and Financial Management: Monitor and achieve station sales targets; manage budget and costs.
• Fleet Management: Oversee fleet maintenance, readiness, and utilization; coordinate with maintenance teams.
• Compliance and Safety: Ensure compliance with policies and regulatory requirements and maintain a safe environment.

Conocimientos

Leadership

Customer Service

Sales Targets

Organization

Multitasking

Fleet Management

Analytical Thinking

Descripción del empleo

Europcar Mobility Group

At Europcar Mobility Group , our purpose is to help to change the way you move. We are guided by our core values: We are happy to help , We embrace change , We take responsibility , We act with respect and We move as one . Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

Join Our Team as a Station Manager I - Lead, Manage, and Drive Success!

Are you a dynamic leader with a passion for operational excellence and customer satisfaction? We're looking for an experienced Station Manager to oversee the daily operations of our car rental station, manage a high-performing team, and ensure a smooth and efficient customer experience. As a Station Manager I, you will join our Network & Stations team within the broader Operations function, managing all aspects of a small or medium-sized car rental station. You will have full management authority, implementing strategy with an operational focus and achieving results through effective team leadership.

Key Responsibilities

Operational Management

• Oversee day-to-day operations, ensuring all processes run smoothly and efficiently.
• Manage the availability, maintenance, and condition of the vehicle fleet.
• Coordinate vehicle rentals, returns, and cleaning schedules for optimal efficiency.

Customer Service

• Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and managing complaints.
• Train and support staff in delivering excellent customer service at every interaction.

Staff Management

• Recruit, train, supervise, and evaluate station staff, including rental agents and customer service representatives.
• Schedule staff shifts and manage workloads to ensure operational efficiency and coverage.

Sales and Financial Management

• Monitor and achieve sales targets, including upselling additional services.
• Manage the station's budget, control operational costs, and ensure profitability.

Fleet Management

• Oversee fleet operations, ensuring vehicles are well-maintained, clean, and ready for rental.
• Work closely with maintenance teams to ensure timely servicing and repairs.
• Optimize fleet utilization to meet customer demand and minimize idle time.

Compliance and Safety

• Ensure all station operations comply with company policies, industry regulations, and legal requirements.
• Maintain a safe and secure environment for both employees and customers.
• Oversee proper documentation and record-keeping for all transactions.

What We're Looking For

• Proven leadership and management experience in a fast-paced environment.
• Strong customer service skills and a focus on delivering exceptional results.
• Sales-driven attitude with the ability to meet and exceed targets.
• Excellent organizational and multitasking abilities.
• Experience in fleet management and operational efficiency.

Ideal Experience

• Previous supervisory or management experience, preferably within the car rental, automotive, or related service industry.
• Demonstrated track record of achieving operational goals through effective team leadership.
• Hands-on experience with staff recruitment, training, and performance management.
• Experience in managing budgets, controlling costs, and driving profitability.
• Background in fleet operations or logistics is highly desirable.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Customer-centric mindset with a proactive approach to problem-solving.
• Strong organizational and time management skills.
• Ability to adapt quickly to changing priorities and work effectively under pressure.
• Analytical thinking and attention to detail for financial and operational tasks.

Why Join Us

Be part of a fast-growing company that values leadership and teamwork. Lead a dynamic team and ensure high levels of customer satisfaction. Enjoy opportunities for career growth and professional development. Work in a supportive environment where your contributions make a real impact. If you're ready to take charge, lead a team, and drive success at our station.

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

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