Guest Relations

Minor Hotels; Comisión de Fomento de Perú; Presencial; ARS 48.214.000 - 78.347.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Worldwide experience

Career development

Training programmes

Wellbeing initiatives

Team member rates

Descripción de la vacante

Minor Hotels invites you to join their nhow brand as a Guest Relations specialist. You will ensure a refined and luxurious guest experience from initial contact through stay, coordinating with departments to maintain quality.

Role emphasizes handling guest feedback, personalizing service, and proactively addressing issues while supporting the Guest Relations Manager in commercial activities and VIP service.

Formación

• Excellent verbal and written communication.
• Proactive approach to resolving guest issues.
• Fluency in English and local language is required.

Responsabilidades

• Greet guests and introduce the hotel, assist with check-in procedures.
• Be available to guests, handle inquiries, and coordinate services during the stay.
• Support Guest Relations Manager in maintaining quality standards and responding to reviews.

Conocimientos

Communication skills

Fluent in English

Guest-focused

Cross-department collaboration

Problem solving

Multitasking

Flexibility

Educación

Hospitality Management

Tourism

Business Administration

Descripción del empleo

Are you a fan of unconventional lifestyles and distinctive design? Become part of the nhow brand, with hotels inspired by their destination's vibe, becoming a distinctive, ground-breaking and iconic hub in key destinations across Europe and Latin America.

Work in a fresh, thought-provoking universe conceived to stimulate the senses while immersed in a spectacular, avant-garde environment.

Join a team with a Millennial and Gen Z mindset, eager to live story-worthy experiences and ready to inspire you to create your own.

What will be your mission?

As Guest Relations specialist, you will play a pivotal role in ensuring a superior, refined, and luxurious guest experience from the initial contact through their entire stay. This role involves maintaining the highest service standards, managing guest feedback, and fostering seamless coordination across departments in all matters related to quality.

What will you do?

• Extend a genuine and warm welcome to arriving guests providing a professional introduction to the hotel and assist with check-in procedures.
• Be consistently visible and available for guests, resolving inquiries and maintaining frequent contact during their stay and address guest issues and assist with additional services, such as transportation, reservations, and local recommendations.
• Assist the Guest Relations Manager in maintaining quality standards and ensure timely response to guest reviews, handle comments, suggestions, and complaints, and collaborate with department heads to execute action plans.
• Develop positive connections with guests, anticipating their needs to deliver personalized service and recognize and treat repeat guests and VIPs in accordance with the hotel's standards and VIP policy.
• Collect and analyze guest feedback through surveys, reviews, and direct communication and take decisive action to enhance guest experiences and communicate necessary changes to the hotel staff.
• Work closely with various hotel departments to coordinate guest services and ensure a seamless experience.
• Keep accurate and up-to-date guest profiles, including preferences and special requests.
• Identify opportunities for upselling hotel services and effectively communicate their value to guests.
• Possess thorough knowledge of destination services and key contacts ensuring that provided information aligns with quality standards and corporate identity.
• Assist and support the Guest Relations Manager in commercial activities, including event preparation, organizing site inspections, and communicating relevant information.

What are we looking for?

• Education in Hospitality Management, Tourism, Business Administration, or a relevant field is recommended.
• Prior experience in a guest-centric environment, preferably within the hospitality industry with knowledge of hotel procedures.
• International experience is highly valued.
• Fluent in the local language and proficient in English; additional language(s) is a plus.
• Exceptional communication skills (verbal and written) with a proactive approach to resolving issues.
• Demonstrated customer focus, consistently exceeding guest expectations.
• Adaptability in communication styles to provide personalized service tailored to guests' preferences, needs, lifestyles, and interaction preferences.
• Ability to influence cross-departmental collaboration toward shared quality goals.
• Excellent problem-solving and multitasking skills.
• Flexibility and availability to work varying shifts, including weekends, based on hotel occupancy and events.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.