Solutions Architect - BA

TransPerfect; Tandil; On-site; ARS 69,181,000 - 115,301,000; Full time

Job summary

TransPerfect is seeking a Solutions Architect to collaborate with internal teams and implement enterprise‑level GlobalLink solutions for our international client portfolio. You will act as the clients’ main technical contact, coordinating with Solutions Engineers and Developers across implementation projects.

Responsibilities include gathering requirements, drafting detailed implementation plans with timelines and risk assessments, and ensuring on-time delivery.

Qualifications

• Bachelor’s degree or equivalent is required.
• 2–3 years in a client-facing role is expected.
• Strong English communication skills are essential.
• Experience in project management and client solution implementation.
• Excellent investigation, troubleshooting and documentation abilities.
• Good time management and analytical thinking.
• Collaborative attitude and teamwork.
• Knowledge of CAT tools, TM tools and CMS platforms is advantageous.

Responsibilities

• Gather and analyze configuration requirements with the Solutions Engineering team.
• Draft project plans with implementation details, timelines and risk analysis.
• Ensure implementation deadlines are met and coordinate with client teams.
• Execute and verify configuration tasks in GlobalLink tools per requirements.
• Serve as primary technical contact and escalation point for clients.
• Assist the support team with client configuration issues.
• Contribute to product lifecycle by reporting issues and requesting enhancements.
• Mentor new team members and contribute to trainings and internal projects.

Skills

Client-facing

English communication

Project management

Troubleshooting

Documentation

Time management

Analytical skills

Collaborative

Education

Bachelor’s degree or equivalent

Tools

CAT Tools

Translation Environments

Translation Portals

Localization Tools

Machine Translation

Post-Editing

Terminology Tools

Translation Memory Tools

Adobe Experience Manager

Sitecore

Drupal

Job description

About The Role

Solutions Architects collaborate with internal teams to craft and implement enterprise-level solutions for TransPerfect’s international portfolio of clients using the GlobalLink suite of products. They act as the clients’ main point of contact, working closely with Solutions Engineers and Developers on all aspects of implementation.

About The Role

Solutions Architects collaborate with internal teams to craft and implement enterprise-level solutions for TransPerfect’s international portfolio of clients using the GlobalLink suite of products. They act as the clients’ main point of contact, working closely with Solutions Engineers and Developers on all aspects of implementation.

Responsibilities

• Work in conjunction with the Solutions Engineering team to gather and analyze configuration requirements from clients
• Draft project plans containing the implementation details and timelines, including risk analysis
• Ensure the deadlines of the implementation timeline are met
• Coordinate with the clients´ internal teams while overseeing GlobalLink product implementation
• Execute and verify the configuration tasks in GlobalLink tools based on client requirements
• Act as the primary technical point of contact and point of technical escalation for clients
• Assist the support team with any client configuration issues
• Be involved in the life cycle of GlobalLink products by working closely with the Product Management team, reporting client technical issues and requesting new functionalities for products based on direct client exposure
• Become the spokesperson of the team for one or more of our products if desired
• Mentor new team members as needed
• Prepare trainings and procedures to contribute to the continuous improvement of the team's work
• Contribute to internal projects
• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

Required Qualifications And Skills

• Minimum Bachelor’s degree or its equivalent
• Minimum of 2-3 years of experience in a client-facing role
• Excellent written and verbal English communication skills
• Project management and client solution implementation experience
• Investigation, troubleshooting and documentation skills
• Effective time management, problem solving and analytical skills
• Collaborative attitude
• Good knowledge of Language Technology including CAT Tools, Translation Environments, Translation Portals, Localization Tools, Machine Translation, Post-Editing and Terminology and Translation Memory Tools
• Understanding of and/or exposure to Web Content Management Systems (Adobe Experience Manager, Sitecore, Drupal, etc.), eCommerce platforms (Salesforce Commerce Cloud, SAP [Hybris], Magento, etc.) and other Content Management Systems (Veeva, Contentful, etc.)
• Experience with Corrective and Preventive Action processes
• Foreign language ability a plus