Service Operations Supervisor – Tech & Customer Excellence

Cvs Health Corporation; Santa Fe Capital; On-site; ARS 900,000 - 1,300,000; Full time

Job summary

Cummins Inc. seeks a Service Supervisor who oversees technicians, coordinates schedules, and ensures safety and quality in repair operations. The role focuses on delivering reliable service with clear communication of repair plans and progress to customers.

The position requires leadership experience in a technical field, strong diagnostic skills, and the ability to manage logistics and customer relationships. On-site with some flexibility and an exempt employment type.

Qualifications

• College or university degree in a relevant discipline or equivalent experience.
• Experience leading a service team or technicians; strong communication skills.
• Solid diagnostic and troubleshooting capabilities; knowledge of service workflows.

Responsibilities

• Supervises Service Technicians and/or Service Team Leaders and coordinates work schedules.
• Communicates repair plans aligned with customer quotes; tracks progress and updates.
• Provides coaching, performance reviews, and growth opportunities.
• Offers first-level support to technicians and escalates when needed.
• Manages service logistics: materials, equipment, people; ensures safety and quality.
• Develops/reviews quotes for accuracy before presenting to customers.
• Participates in continuous improvement; updates processes to meet customer needs.
• Monitors open repairs and addresses timeline variances; maintains customer satisfaction.

Skills

Financial acumen

Communicates effectively

Customer focus

Directs work

Ensures accountability

Manages conflict

Diagnostics Application

Electronic Service Tool Application

Service Documentation

Technical Escalation

Warranty Process

Values differences

Education

College or university degree in a relevant discipline

Tools

Mechanical service tools

Electronic service tools

Job description

Cummins Inc. seeks a Service Supervisor who oversees technicians, coordinates schedules, and ensures safety and quality in repair operations. The role focuses on delivering reliable service with clear communication of repair plans and progress to customers.

The position requires leadership experience in a technical field, strong diagnostic skills, and the ability to manage logistics and customer relationships. On-site with some flexibility and an exempt employment type.