Service Cloud Pre-Sales Engineer — Drive ROI

Salesforce; Buenos Aires; Presencial; ARS 1.800.000 - 2.400.000; Jornada completa

Descripción de la vacante

Salesforce is seeking a Solution Engineer for Service Cloud to present our Service and Support offerings tailored to each prospect’s business needs. You will analyze service requirements, demonstrate architecture, and articulate ROI to drive customer confidence.

You’ll collaborate with Field Service Management Sales, Solution Engineering, and Product Management to deliver solutions that fit customer processes, including omni-channel call center infrastructure and workforce management.

Formación

• Minimum 3 years of experience in PreSales or Services industry.
• Experience in Customer Service, Contact Centers, or Field Service is a plus.
• Knowledge of Salesforce product suite and platform.
• Basic programming in HTML or web technologies is advantageous.

Responsabilidades

• Present Service Cloud offerings to prospects and customers.
• Analyze customer service needs and propose tailored solutions.
• Demonstrate solutions and discuss ROI and business value.
• Collaborate with Sales, SEs, and Product Management to craft architecture.
• Conduct webinars and knowledge sharing to enable customers.

Conocimientos

PreSales experience

Service Cloud

CRM knowledge

HTML basics

Travel willingness

Herramientas

CRM tools

Descripción del empleo

Salesforce is seeking a Solution Engineer for Service Cloud to present our Service and Support offerings tailored to each prospect’s business needs. You will analyze service requirements, demonstrate architecture, and articulate ROI to drive customer confidence.

You’ll collaborate with Field Service Management Sales, Solution Engineering, and Product Management to deliver solutions that fit customer processes, including omni-channel call center infrastructure and workforce management.