Senior Yardi Support & Solutions Lead (Remote)

Motum; Buenos Aires; Remote; ARS 136,863,000 - 182,485,000; Full time

Benefits offered by this job

Work from home

PTO 80 hours

Job summary

Motum is seeking a Senior Yardi Support Analyst to provide advanced application support for a real estate client delivering Yardi-focused solutions. This remote, LatAm-based role combines escalated troubleshooting with Yardi configuration, reporting, and user training, while collaborating with finance and operations teams to meet reporting needs.

Responsibilities include creating ad hoc reports, troubleshooting data issues, and leading root-cause analysis to reduce repeats, with remote training

Qualifications

• 3–5 years of hands-on Yardi experience supporting property management and development operations, preferably in a multifamily environment.

Responsibilities

• Own and resolve complex Yardi support requests through ticketing, email, and phone, clarifying the request and communicating progress.
• Manage support cases from intake to closure with response and resolution targets, escalating when needed.
• Configure Yardi and set up new locations or business units for approved requests.
• Support Yardi and related applications including RentCafe, Rent Maximizer, Procure to Pay, Yardi Accounting, Budgeting, Residential, Commercial, and Job Cost.
• Create and maintain reports using Yardi, Excel, SQL Server, and SSRS.

Job description

Motum is seeking a Senior Yardi Support Analyst to provide advanced application support for a real estate client delivering Yardi-focused solutions. This remote, LatAm-based role combines escalated troubleshooting with Yardi configuration, reporting, and user training, while collaborating with finance and operations teams to meet reporting needs.

Responsibilities include creating ad hoc reports, troubleshooting data issues, and leading root-cause analysis to reduce repeats, with remote training