Remote US Tax & Accounting Specialist Level 2

Yo Ai Labs; Buenos Aires; Remote; ARS 90,873,000 - 136,310,000; Full time

Job summary

Yo Ai Labs is seeking an experienced Level 2 Tax & Accounting Support Specialist to provide specialized US accounting, tax, bookkeeping, and payroll support remotely from Argentina. The role demands strong accounting judgment, excellent English communication, and the ability to independently resolve complex issues.

The position requires coverage from 8:00 AM to 8:00 PM ET with schedules staggered to align with US business hours.

Qualifications

• Demonstrated professional accounting experience, ideally with exposure to US accounting and taxation.
• Strong working knowledge of bookkeeping, tax return review, account reconciliations, payroll, and financial reporting.
• Prior experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support.
• Excellent written and verbal English communication.
• Strong analytical, troubleshooting, documentation, and independent problem-solving skills.
• Ability to explain complex accounting and tax topics to nontechnical customers.
• Comfortable in a fast-paced, technology-driven environment with evolving workflows.
• Ability to learn new systems, including proprietary platforms and AI-assisted workflows.

Responsibilities

• Provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets; review and troubleshoot discrepancies and transactions.
• Assist customers with tax-related inquiries, notices, filing status questions, and tax return-related questions within scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly via Zendesk, email-style ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists when needed.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and propose workflow and knowledge-resource improvements.
• Learn and adapt to proprietary platforms and AI-assisted workflows.

Skills

Professional accounting experience

English communication

Analytical skills

Troubleshooting

Documentation

Independent problem-solving

Explain complex topics

Adaptability in fast-paced environment

Education

CPA

EA certification

Big Four experience

QuickBooks certification

Tools

QuickBooks

Excel / Google Sheets

Zendesk

Slack

Payroll software

Job description

Yo Ai Labs is seeking an experienced Level 2 Tax & Accounting Support Specialist to provide specialized US accounting, tax, bookkeeping, and payroll support remotely from Argentina. The role demands strong accounting judgment, excellent English communication, and the ability to independently resolve complex issues.

The position requires coverage from 8:00 AM to 8:00 PM ET with schedules staggered to align with US business hours.