Senior Retail SaaS Implementation Lead — Remote

Snatch UP Jobs; Córdoba; A distancia; ARS 71.633.238 - 100.286.533; Jornada completa

Descripción de la vacante

Snatch UP Jobs is hiring an Implementation Specialist to strengthen its LATAM team. This role emphasizes customer success and account management in a SaaS context, focusing on retail clients. You'll need strong analytical skills and the ability to manage relationships effectively.

The position is remote, favoring candidates from Colombia or Mexico, and requires a Bachelor's degree along with native Spanish and fluent English skills. An independent contractor arrangement allows flexible engagement terms.

Formación

• 2-5 years in Customer Success, Account Management, or Project Management at a SaaS company.
• Hands-on retail operations experience with inventory planning or demand forecasting.
• Great communication, relationship management, and organizational skills.

Responsabilidades

• Manage a portfolio of retail accounts to ensure customer satisfaction and renewal.
• Lead customer onboarding and ensure go-lives are executed smoothly.
• Collaborate with cross-functional teams to deliver solutions.

Conocimientos

Customer Success

Account Management

Project Management

Retail Operations Experience

Analytical Skills

Fluent English

Spanish at native level

Strong communication skills

Educación

Bachelor's degree (Industrial Engineering preferred)

Herramientas

Excel

SQL

HubSpot

Descripción del empleo

Snatch UP Jobs is hiring an Implementation Specialist to strengthen its LATAM team. This role emphasizes customer success and account management in a SaaS context, focusing on retail clients. You'll need strong analytical skills and the ability to manage relationships effectively.

The position is remote, favoring candidates from Colombia or Mexico, and requires a Bachelor's degree along with native Spanish and fluent English skills. An independent contractor arrangement allows flexible engagement terms.